Patient Financial Services Representative

WellStreet Urgent Care

. Serve as the primary point of contact for patients regarding billing questions via phone, email, 2-way text, and chat platforms .

Posted 11/11/2026full-timeRemote • Georgia • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient billing and collections, with a strong understanding of insurance processes and compliance with HIPAA regulations. Proficient in managing patient inquiries and delivering exceptional customer service in a high-volume healthcare environment.

Highest-signal resume keywords

Patient Billing ManagementInsurance Processes UnderstandingPractice Management Software ExperienceExceptional Communication SkillsHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient BillingCollectionsInsurance Coverage InterpretationDetail OrientationMultitasking

Soft Skills

EmpathyProfessionalismPositivityFlexibilityDependability

Tools & Technologies

MS Office SuitePractice Management SoftwareBilling Systems

Industry Keywords

Revenue Cycle ManagementPatient PrivacyHealthcare Customer ServiceDenied ClaimsPatient Financial Responsibility

About the role

Key responsibilities & impact

Serve as the primary point of contact for patients regarding billing questions via phone, email, 2-way text, and chat platforms
Manage patient billing and collections for urgent care visits using practice management software
Interpret and explain insurance coverage and patient financial responsibility
Collaborate with the Revenue Cycle Management team to resolve billing, coding, and workflow issues
Update patient demographics
Submit daily billing statements to the statement vendor
Maintain compliance with insurance contracts and payer policies
Coordinate with clinic teams to resolve patient billing inquiries
Support overall functions and projects within the Revenue Cycle Department
Deliver a responsive and respectful patient experience

Requirements

What you’ll need

High school diploma or equivalent
Minimum 2 years in patient billing, collections, and healthcare customer service
Strong understanding of insurance processes, eligibility, and denied claims
Proficiency in MS Office Suite (Word, Excel, PowerPoint)
Experience with practice management or billing systems
Exceptional written and verbal communication skills
Ability to communicate clearly with patients and team members
Ability to remain empathetic, professional, and composed when handling patient concerns or conflict
Positivity, flexibility, and dependability in a high-volume environment
Strong attention to detail
Ability to multitask and manage competing priorities
Maintains patient privacy and complies with HIPAA regulations

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Prescription insurance
Pet insurance
Paid time off
Holidays
401K with Company Match
Leadership opportunities
Career development
Employee Assistance Program (EAP)
Wellness initiatives