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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing strategic provider relationships and delivering operational improvements through collaboration and problem-solving. Strong ability to communicate effectively with diverse stakeholders and navigate complex provider escalations.
Highest-signal resume keywords
Strategic Provider Relationship ManagementClient SuccessCare CoordinationConflict ResolutionCreative Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Provider OperationsOperational ImprovementData AnalysisEscalation ManagementProcess Development
Soft Skills
Excellent Communication SkillsAttention to DetailOrganizational SkillsTrust BuildingAdaptability
Tools & Technologies
Emerging TechnologyAI Tools
Industry Keywords
Provider PartnershipsCare NetworkMember ExperienceClient-Facing Roles
About the role
Key responsibilities & impact- Own strategic provider relationships as the main point of contact for largest and nationwide provider partners
- Build strong, trusted relationships with provider partners
- Partner with the Backup Care manager and specialists to understand provider pain points and identify operational opportunities
- Turn provider insights into improvements for providers and members
- Co-create creative, practical solutions with providers
- Define how Wellthy manages strategic provider accounts, including engagement rhythms, success measures, and scalable playbooks
- Own complex provider escalations and coordinate solutions across internal teams
- Identify recurring issues, analyze patterns, and address root causes
- Collaborate with Provider Network Specialists, Care Operations, and other teams
- Support network growth and long-term success of strategic relationships
- Report directly to the Care Network Consultant
Requirements
What you’ll need- 3–5+ years of experience in client-, member-, or partner-facing roles, with a proven track record of building strong relationships and delivering results
- Open to learning, experimenting, and evolving
- Comfort with emerging technology and curiosity around how tools like AI can support workflow or help families more effectively is a plus
- Curious, creative problem-solver who asks good questions and likes finding new ways to approach old challenges
- Comfort with ambiguity and the drive to build structure and processes where none exist yet
- Excellent verbal and written communication skills, especially with external stakeholders
- Ability to build trust with a wide range of personalities
- Proven ability to handle difficult conversations, manage escalations, and resolve conflict constructively
- Strong attention to detail and organizational skills, with the ability to manage multiple relationships and competing priorities
- Good judgment, a strong sense of ownership, and a focus on solutions
- Familiarity with Wellthy’s services, operations, and member experience is a strong plus
- Experience in provider operations, care coordination, client success, or partner management is a plus
- Strong internet connection, quiet space to take calls, and a professional distraction-free environment
- Must work from a private, dedicated, distraction-free space with secure internet and phone access
- Must be located in an eligible US state
Benefits
Comp & perks- Remote work environment
- Medical, dental and vision benefits within 30 days of hire
- Retirement saving account with matching company contributions
- Mental health benefits
- 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
- Sick and Caregiving Days
- Professional development initiatives for growth
- Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted)
- Pregnancy loss leave