Billing Representative

West Bend Insurance Company

. Support billing of policyholder insurance premiums and posting payment receipts .

Posted 10/9/2026full-timeWest Bend • Wisconsin • United StatesJunior💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing processes, customer service, and problem-solving within a collaborative environment. Proficient in handling policyholder accounts and utilizing essential software tools for effective communication and data management.

Highest-signal resume keywords

Billing ExperienceCustomer Service SkillsMathematical SkillsDetail OrientedProficient in Excel

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing ProcessesPayment PostingAccount ManagementData ProcessingMathematical Skills

Soft Skills

Customer AssistanceVerbal CommunicationWritten CommunicationProblem SolvingTeam Collaboration

Tools & Technologies

ExcelWordOutlook

Certifications & Qualifications

Associate in General Insurance Designation

Industry Keywords

Insurance PremiumsDelinquent AccountsEndorsementsCancellationsReinstatements

About the role

Key responsibilities & impact

Support billing of policyholder insurance premiums and posting payment receipts
Provide customer assistance to policyholders, agents, and internal associates through various communication channels
Prepare correspondence and take appropriate action with delinquent accounts
Sort and process Billing department work, including endorsements, cancellations, reinstatements, audits, and disbursements
Adapt to and support continual change

Requirements

What you’ll need

1-3 years of experience in Billing
Superior customer service skills
Strong mathematical skills
Detail oriented
Verbal and written communication skills
Problem solving skills and ability to handle issues and problems
Proficient in computer software including Excel, Word, and Outlook
Experience working in a team-oriented, collaborative environment
Some college education or equivalent
Associate in General Insurance Designation preferred

Benefits

Comp & perks

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off (standard first year PTO is 17 days, pro-rated based on month of hire)
Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance