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Claims Manager
West Bend Insurance Company. Oversee a team of claims representatives managing moderate to complex casualty claims for personal and commercial accounts .
Posted 11/4/2026full-timeWest Bend • Wisconsin • United StatesMid-LevelSenior💰 $109,432 - $136,790 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims management, particularly in overseeing casualty claims for personal and commercial accounts, while effectively leading and developing a team of claims representatives. Proficient in analytical problem-solving and communication to ensure high-quality claim resolutions.
Highest-signal resume keywords
Claims ManagementCasualty Claims HandlingTeam LeadershipAnalytical SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingInvestigation and Resolution of ClaimsPerformance ReviewsSalary AdjustmentsProject Management
Soft Skills
Interpersonal SkillsNegotiation SkillsProblem-Solving SkillsMentoring Skills
Tools & Technologies
Microsoft WordMicrosoft Excel
Certifications & Qualifications
Professional CertificationsContinuing Insurance Education
Industry Keywords
Casualty ClaimsAuto LiabilityGeneral LiabilityBodily Injury ClaimsProperty Damage Exposures
About the role
Key responsibilities & impact- Oversee a team of claims representatives managing moderate to complex casualty claims for personal and commercial accounts
- Oversee non-litigated auto and general liability bodily injury claims, along with general liability property damage exposures
- Triage, assign, and supervise the investigation and resolution of claims within the team's territory
- Assist with overflow volume as needed
- Provide guidance, authority, and support to ensure high-quality claim resolutions
- Recruit, train, develop, and evaluate personnel
- Conduct performance reviews and salary adjustments
- Promote team members
- Manage special projects as assigned
Requirements
What you’ll need- 3+ years of experience in claims management, with a focus on casualty claims
- 10+ years of claims handling experience
- Ability to lead, mentor, and develop personnel
- Interpersonal skills
- Excellent communication, negotiation, and problem-solving skills
- Strong analytical skills and attention to detail
- Proficient in Word and Excel
- Bachelor's degree in Business, Insurance, Risk Management or related field (preferred)
- Professional certifications (preferred)
- Continuing insurance education (preferred)
Benefits
Comp & perks- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off; standard first year PTO is 17 days, pro-rated based on month of hire
- Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
- Professional growth opportunities
- Welcoming and appreciative workplace culture
- Opportunities for meaningful work
- Diversity of thought, experience, and knowledge valued