Claims Representative – Casualty

West Bend Insurance Company

. Review, analyze, and investigate P&C insurance claims to determine validity and ensure accurate and fair settlements .

Posted 10/22/2026full-timeWest Bend • Wisconsin • United StatesMid-LevelSenior💰 $55,000 - $77,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in reviewing and analyzing P&C insurance claims, ensuring accurate settlements while providing exceptional customer service. Proficient in managing claims processes, including negotiation and compliance with audit guidelines.

Highest-signal resume keywords

P&C Insurance Claims AnalysisNegotiation SkillsCustomer Service ExcellenceClaims ManagementAssociate In General Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationPolicy Coverage ExaminationFraud IdentificationReserving AccuracyDocumentation Gathering

Soft Skills

Excellent Communication SkillsAdaptabilityInitiativePriority ManagementComfort With Ambiguity

Certifications & Qualifications

Associate In Claims

Industry Keywords

Personal Lines ClaimsCommercial Lines ClaimsAuto ClaimsGeneral Liability ClaimsProperty Damage Claims

About the role

Key responsibilities & impact

Review, analyze, and investigate P&C insurance claims to determine validity and ensure accurate and fair settlements
Handle low to moderate complexity Personal and Commercial Lines auto, general liability, and property damage claims
Investigate, evaluate, and resolve claims while delivering outstanding customer service
Negotiate settlements with insureds, claimants, and attorneys
Manage active files
Ensure accurate reserving and compliance with audit guidelines
Examine policy coverage and gather evidence, including statements, reports, and documentation
Interview claimants and witnesses
Identify potential fraud or inconsistencies

Requirements

What you’ll need

Candidates with business backgrounds including operations, sales, marketing, finance, customer service, or relatable skills
Demonstrated ability to adapt quickly and contribute across multiple functional areas
Excellent written and verbal communication skills
Proven track record of managing priorities and delivering results in fast-paced settings
Comfort with ambiguity and willingness to take initiative in evolving business environments
Experience handling auto and GL/PD claims is preferred
Bachelor’s degree or equivalent experience
Associate in General Insurance and/or Associate in Claims designation

Benefits

Comp & perks

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off (standard first year PTO is 17 days; enhanced PTO may be available for experienced candidates)
Bonus eligible based on performance
Hands-on training, mentorship, and project opportunities