Claims Representative – Casualty

West Bend Insurance Company

. Review, analyze, and investigate P&C insurance claims .

Posted 9/28/2026full-timeWest Bend • Wisconsin • United StatesMid-LevelSenior💰 $55,000 - $77,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in reviewing and investigating P&C insurance claims, ensuring accurate settlements while maintaining compliance with audit guidelines. Strong ability to negotiate settlements and deliver exceptional customer service in a fast-paced environment.

Highest-signal resume keywords

P&C Insurance Claims ReviewNegotiation of SettlementsClaims Investigation and EvaluationAssociate in General InsuranceExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AnalysisFraud IdentificationPolicy Coverage ExaminationClaims ManagementAuto Claims HandlingGeneral Liability Claims HandlingProperty Damage Claims HandlingEvidence GatheringSettlement NegotiationCompliance with Audit Guidelines

Soft Skills

AdaptabilityInitiativePrioritizationCustomer ServiceWritten Communication

Certifications & Qualifications

Bachelor’s DegreeAssociate in Claims Designation

Industry Keywords

Personal LinesCommercial LinesClaims ValidityFast-Paced EnvironmentEvolving Business Environments

About the role

Key responsibilities & impact

Review, analyze, and investigate P&C insurance claims
Determine claim validity and ensure accurate and fair settlements
Examine policy coverage and gather evidence, including statements, reports, and documentation
Interview claimants and witnesses
Identify potential fraud or inconsistencies
Handle low to moderate complexity Personal and Commercial Lines auto, general liability, and property damage claims
Investigate, evaluate, and resolve claims while delivering outstanding customer service
Negotiate settlements with insureds, claimants, and attorneys
Manage active files, ensure accurate reserving, and maintain compliance with audit guidelines

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
Associate in General Insurance and/or Associate in Claims designation
Ability to adapt quickly and contribute across multiple functional areas
Excellent written and verbal communication skills
Proven ability to manage priorities and deliver results in fast-paced settings
Comfort with ambiguity and willingness to take initiative in evolving business environments
Experience handling auto and GL/PD claims is preferred
Candidates located within 50 miles of the West Bend office for the hybrid schedule

Benefits

Comp & perks

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off (standard first year PTO is 17 days, pro-rated based on month of hire)
Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
Hands-on training, mentorship, and project opportunities