Claims Representative I, Training Cohort

West Bend Insurance Company

. Participate in West Bend's hands-on Claims training program .

Posted 10/28/2026full-timeWest Bend • Wisconsin • United StatesMid-LevelSenior💰 $24 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and good judgment while managing a caseload and resolving claims. Capable of evaluating damages, making coverage decisions, and negotiating settlements effectively.

Highest-signal resume keywords

Claims ManagementCoverage DecisionsNegotiation SkillsCustomer CommunicationDamage Evaluation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims EvaluationLiability DecisionsSettlement NegotiationCaseload Management

Soft Skills

CuriosityGood JudgmentOrganizationWillingness To Learn

Industry Keywords

Claims TrainingCustomer SupportHybrid Schedule

About the role

Key responsibilities & impact

Participate in West Bend's hands-on Claims training program
Piece together what happened by talking with customers, claimants, and witnesses
Review information and make coverage and liability decisions
Evaluate damages and determine next steps
Work with customers and other parties to resolve claims
Negotiate settlements
Manage a caseload and keep claims moving
Support customers through unexpected situations
Build a long-term career in claims

Requirements

What you’ll need

Entry-level Claims Representative position; no prior insurance knowledge required
Curiosity
Communication skills
Good judgment
Organization
Willingness to learn
Ability to talk with customers, claimants, and witnesses
Ability to review information and make coverage and liability decisions
Ability to evaluate damages and determine next steps
Ability to work with customers and other parties to resolve claims
Ability to negotiate settlements
Ability to manage a caseload and keep claims moving
Candidates located within 50 miles of the West Bend office location must work a hybrid schedule for collaboration days, team meetings, or other in-person events

Benefits

Comp & perks

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off; standard first year PTO is 17 days, pro-rated based on month of hire
Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance