Senior Claims Representative, Commercial Trucking/Transportation

West Bend Insurance Company

. Investigate and manage complex commercial trucking and transportation claims from initial loss through resolution .

Posted 10/6/2026full-timeWest Bend • Wisconsin • United StatesSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex commercial trucking claims, including liability evaluation, coverage analysis, and negotiation with various stakeholders. Strong focus on customer service and regulatory compliance in the transportation sector.

Highest-signal resume keywords

Commercial Trucking Claims ManagementComplex Bodily Injury Claims HandlingLiability AssessmentNegotiation SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigation SkillsCoverage AnalysisClaims EvaluationAccident Report AnalysisElectronic Logging Data Analysis

Soft Skills

Excellent CommunicationRelationship-BuildingProblem-Solving

Certifications & Qualifications

MCIEFAICAINSCPCU Coursework

Industry Keywords

Commercial Motor VehiclesLitigated ClaimsCost Containment PracticesClaim ExposureCustomer Service

About the role

Key responsibilities & impact

Investigate and manage complex commercial trucking and transportation claims from initial loss through resolution
Evaluate liability, damages, coverage, and regulatory compliance issues involving commercial motor vehicles
Collaborate with insureds, drivers, attorneys, law enforcement, expert vendors, and repair facilities to determine claim exposure and negotiate settlements
Analyze accident reports, electronic logging data, driver records, and other evidence to support claim decisions
Handle high-severity and litigated trucking claims
Maintain strong customer service and cost containment practices

Requirements

What you’ll need

Experience handling commercial trucking claims
Experience handling complex bodily injury claims
Strong investigation, coverage analysis, and liability assessment skills
Proven negotiation and problem-solving abilities
Excellent communication and relationship-building skills
Experience working with attorneys and litigated claims
MCIEF, AIC, AINS, CPCU coursework, or other insurance education is a plus

Benefits

Comp & perks

Annual Performance Bonus Plan payout of up to 18% of base salary, based on company and individual performance
Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off; standard first year PTO is 17 days, pro-rated based on month of hire
Enhanced PTO may be available for experienced candidates
Competitive compensation
Remote and hybrid work options
Professional growth opportunities
Collaborative team environment
Meaningful work and opportunities to share knowledge