Senior Financial Aid Advisor

West Coast University

. Build rapport with students, families, and influencers throughout the financial aid process .

Posted 11/9/2026full-timeRemote • California • United StatesSenior💰 $38 - $55 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial aid processes, including packaging, calculating offers, and ensuring compliance with regulations. Strong communication and customer service skills are essential for supporting students and resolving financial aid issues effectively.

Highest-signal resume keywords

Financial Aid ExperienceCustomer Service SkillsCommunication SkillsCompliance KnowledgeTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Aid PackagingFAFSA CompletionPayment Plan CalculationStudent Award ManagementDocument Submission Accuracy

Soft Skills

Rapport BuildingConflict ResolutionMulti-taskingAdaptabilityIntegrity

Tools & Technologies

Student Information SystemsAudio and Video Recording Tools

Industry Keywords

Federal RegulationsState RegulationsProfessional StandardsStudent SuccessHigher Education

About the role

Key responsibilities & impact

Build rapport with students, families, and influencers throughout the financial aid process
Support new and currently attending students at all WCU locations
Properly package students for each academic year and initiate prior-year repackaging
Calculate and initiate financial aid offers and payment plans
Update student awards and packaging accurately and timely
Respond to active-student tasks and resolve financial aid issues
Ensure balances are covered before graduation and packaged funds disburse timely and accurately
Maintain ongoing student contact and ensure required documents are submitted accurately and on time
Explain FAFSA completion, borrower rights and responsibilities, loan acceptance or denial, scholarships, and alternative funding options
Manage an assigned student caseload and achieve operational outcomes
Provide day-to-day support and subject-matter expertise in the FA Manager’s absence
Collaborate with campus and University Administration teams
Handle escalated student and parent concerns and de-escalate challenging interactions
Ensure compliance with applicable state and federal regulations, university policies, and professional standards
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree from an accredited College or University is preferred; experienced candidates may be considered without a degree with more than 10 years of financial aid experience and a combination of experience and education comparable to a bachelor’s degree
3–5 years customer service required
3–5 years financial aid required
May not be in default on a federal student loan or owe repayment of a federal grant
Must consent to audio and video recording of student financial aid appointments for training and quality assurance purposes
Highest level of integrity, professional ethics, and confidentiality
Strong customer service skills focused on student success
Excellent verbal and written communication skills
Higher than average computer skills
Multi-tasking and time management skills; ability to adapt to a changing fast-paced environment
Ability to work independently in a remote environment
Ability to work alternate hours, including nights and weekends as needed, to support students across all time zones

Benefits

Comp & perks

Professional growth support
Inclusive environment
Teamwork- and collegiality-focused culture
Remote work arrangement