Complex Sales Manager

Westin Mt. Laurel Hotel

. Represent Embassy Suites Denver for two hotels in the Denver market .

Posted 10/7/2026full-timeDenver • Colorado • United StatesMid-LevelSenior💰 $62,000 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales strategy and revenue management within the hotel industry, with a strong focus on customer relationship management and upselling techniques. Proficient in analyzing market conditions and leveraging event technology to maximize revenue opportunities.

Highest-signal resume keywords

Sales Strategy DevelopmentCustomer Relationship ManagementRevenue ForecastingNegotiation SkillsEvent Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceGroup Rooms ManagementCatering ExperienceFinancial ManagementContract ManagementEvent Technology KnowledgeMenu PlanningP&L Statement AnalysisForecastingInventory Management

Soft Skills

Problem-SolvingCommunication SkillsOrganizational SkillsPersuasion SkillsDecision-Making

Tools & Technologies

DelphiHotel Management SystemsStandard Software Applications

Industry Keywords

Full-Service Hotel OperationsCustomer DevelopmentEvent Service OperationsFacility ManagementGuest Service

Tech Stack

Tools & technologies

Delphi

About the role

Key responsibilities & impact

Represent Embassy Suites Denver for two hotels in the Denver market
Proactively solicit and handle complex accounts, markets, and events with high revenue potential
Upsell business opportunities to maximize revenue
Achieve personal and team revenue goals for two hotels
Support and act on behalf of the Director of Sales in their absence
Build department revenue according to sales strategy guidelines
Identify revenue opportunities based on event profiles
Manage customer budgets and upsell products and services
Forecast group sleeping rooms and revenue before and after turnover
Target key accounts and segments through proactive solicitation and account saturation
Identify, qualify, and solicit new business
Respond to incoming inquiries for both hotels within four hours
Participate in Revenue Management Team meetings and support need-time strategy development
Close opportunities based on market conditions and hotel needs
Analyze market conditions, competitors, economic trends, supply, and demand
Build customer relationships through sales calls, entertainment, and FAM trips
Conduct customer site inspections and create sales contracts
Maintain knowledge of both hotel properties, amenities, operations, positioning, and selling strategies
Coordinate event details with customers and follow up after events
Greet customers during events and hand off execution details to the Sales & Catering Coordinator
Resolve event problems and suggest alternatives
Ensure high-level guest service and customer satisfaction
Obtain guest feedback, handle complaints, and review guest service results
Participate in corrective action plans and continuous improvement
Use Delphi or another hotel system to capture and manage customer information
Demonstrate leadership, accountability, decision-making, talent development, self-development, and knowledge sharing

Requirements

What you’ll need

Minimum of 3+ years of progressive sales experience
Knowledge of full-service hotel operations
Group rooms and catering experience
Aggressive negotiating skills and creative selling abilities
Ability to conduct Internet research
Weekly prospecting and soliciting goals
Effective sales skills to upsell products and services
Knowledge of menu planning, food presentation, banquet and event service operations
Ability to manage guest room and meeting space inventories
Broad understanding of facility management, including sanitation, maintenance, and operations
Customer development and relationship management skills
Knowledge of overall hotel operations
Knowledge of event technology products and services
Knowledge of contract management and legalities
Financial management skills, including P&L statements, operating budgets, forecasting, and scheduling
Strong verbal, listening, and writing communication skills
Strong problem-solving, presentation, organizational, closing, persuasion, decision-making, and influence skills
Ability to use standard software applications and hotel systems
Ability to lift, push, and pull objects weighing up to 10 pounds

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Voluntary life products
401(k) plan
Hotel discounts worldwide
Opportunity to work with a great team of talented people