Complex Sales Manager

Westin Mt. Laurel Hotel

. Represent Embassy Suites Denver and proactively solicit complex accounts and events for two hotels .

Posted 9/22/2026full-timeDenver • Colorado • United StatesMid-LevelSenior💰 $62,000 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales strategy, revenue management, and customer relationship development within the hospitality industry. Proficient in contract management, financial oversight, and event coordination to drive business growth and enhance guest satisfaction.

Highest-signal resume keywords

Sales ExperienceRevenue ManagementCustomer Relationship ManagementContract ManagementEvent Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales StrategyFinancial ManagementNegotiating SkillsMenu PlanningEvent Technology KnowledgeGroup Rooms ExperienceCatering ExperienceForecastingP&L StatementsFacility Management

Soft Skills

Problem-SolvingCommunication SkillsCustomer RelationsOrganizational SkillsDecision-Making

Tools & Technologies

DelphiHotel SystemsStandard Software Applications

Industry Keywords

HospitalityEvent Service OperationsSales GoalsMarket PositioningGuest Service

Tech Stack

Tools & technologies

Delphi

About the role

Key responsibilities & impact

Represent Embassy Suites Denver and proactively solicit complex accounts and events for two hotels
Drive revenue and achieve individual and team revenue goals
Upsell products and services throughout the sales process
Forecast group sleeping rooms and revenue before and after turnover
Target key accounts, markets, and segments through proactive solicitation
Identify, qualify, and solicit new business
Respond to incoming inquiries for both hotels within four hours
Participate in Revenue Management Team meetings and support need-time strategy development
Close opportunities based on market conditions and hotel needs
Analyze competitors, economic trends, supply, and demand
Build relationships with existing and new customers through sales calls, entertainment, FAM trips, and site inspections
Create sales contracts and assist with department financial management
Maintain comprehensive knowledge of both hotel properties, amenities, operations, market positioning, and selling strategies
Coordinate event details with internal and external customers and follow up after events
Greet customers during events and hand off execution details to the Sales & Catering Coordinator
Resolve event problems and suggest alternatives
Ensure high-level guest service and customer satisfaction
Gather guest feedback, handle complaints, and participate in corrective action plans
Use Delphi or other hotel systems to capture and manage customer information
Support the Director of Sales and act on their behalf during absence
Hold self and others accountable, address conflict, make decisions, and contribute to team results
Allocate resources, overcome obstacles, and follow through on inquiries and complaints
Pursue self-development, develop talent, and share learning and best practices

Requirements

What you’ll need

Minimum of 3+ years of progressive sales experience
Knowledge of full-service hotel operations
Group rooms and catering experience
Aggressive negotiating skills and creative selling abilities
Ability to conduct Internet research
Weekly prospecting and soliciting goals
Effective sales skills to upsell products and services
Knowledge of menu planning, food presentation, banquet and event service operations
Ability to manage guest room and meeting space inventories
Broad understanding of facility management, including sanitation, maintenance, and operations
Strong customer development and relationship management skills
Knowledge of overall hotel operations
Knowledge of event technology products and services
Knowledge of contract management and legalities
Financial management skills, including P&L statements, operating budgets, forecasting, and scheduling
Strong verbal, listening, and written communication skills
Strong problem-solving, customer relations, presentation, organizational, closing, persuasion, decision-making, and influence skills
Ability to use standard software applications and hotel systems
Ability to lift, push, and pull objects weighing up to 10 pounds

Benefits

Comp & perks

Medical, dental, and vision insurance
Voluntary life products
401(k) plan
Hotel discounts worldwide
Chance to work with a great team of talented people