Front Desk Agent

Westin Mt. Laurel Hotel

. Greet and welcome customers immediately and courteously .

Posted 9/30/2026full-timeIndependence • Ohio • United StatesMid-LevelSenior💰 $0 - $15 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and a passion for hospitality, effectively managing guest interactions and resolving issues while maintaining a positive environment. Proficient in handling various payment methods and performing arithmetic tasks accurately.

Highest-signal resume keywords

Customer Service SkillsCash HandlingGuest RegistrationProblem ResolutionEnglish Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Arithmetic ProficiencyGuest Account ManagementPayment ProcessingRoom SelectionElectronic Key Coding

Soft Skills

Positive AttitudeCalm Under PressureTeam CollaborationAttention to Detail

Tools & Technologies

Computer SystemTelephone System

Industry Keywords

HospitalityFront Desk OperationsGuest SatisfactionCustomer Experience

About the role

Key responsibilities & impact

Greet and welcome customers immediately and courteously
Listen to guest requests, provide accurate information, and take appropriate action
Complete guest registration using the computer system
Select rooms based on guest needs
Code electronic keys, certificates, and coupons
Verify and authorize credit cards
Handle cash, make change, and balance the assigned house bank
Accept and record vouchers, travellers’ checks, and other payments
Post charges to guest rooms and house accounts
Answer telephones and input and retrieve guest messages
Retrieve mail, packages, and facsimiles for customers
Close guest accounts at checkout and ensure guest satisfaction
Research and resolve guest complaints, credit issues, price conflicts, and room problems
Escalate unresolved issues to a supervisor when appropriate
Remain calm during emergencies and periods of heavy hotel activity
Keep corridors and service areas neat
Follow company policies and procedures
Assist other Front Desk Personnel
Perform related duties requested by the supervisor or manager

Requirements

What you’ll need

1-year prior customer experience preferred
Passion for hospitality
Excellent customer service skills
Ability to work a full-time 8-hour PM shift, generally 3 pm–11 pm
Some AM shifts may be required
Weekends and holidays required
Ability to stand and move continually throughout front office areas
Ability to perform moderately complex arithmetic using a calculator
Positive and clear English communication
Ability to handle cash, credit cards, vouchers, travellers’ checks, and other payment forms

Benefits

Comp & perks

401(k) Retirement Plan
401(k) Match
Employee Referral Program with rewards
Discounted room rates at Hilton properties worldwide