Front Desk Supervisor

Westin Mt. Laurel Hotel

. Greet guests immediately with a friendly and sincere welcome .

Posted 10/17/2026full-timeBoston • Massachusetts • United StatesJuniorMid-Level💰 $33 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in front desk operations, guest relations, and staff training while effectively managing guest check-in and check-out processes. Proficient in using computer systems and CRM tools to enhance guest satisfaction and streamline hotel operations.

Highest-signal resume keywords

Front Desk OperationsGuest RelationsStaff TrainingPMS System ProficiencyCRM Toolbox Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Guest RegistrationRoom SelectionCash HandlingBilling ManagementCheck-In and Check-Out Procedures

Soft Skills

CommunicationProblem SolvingNegotiationTeam CollaborationCustomer Service

Tools & Technologies

Computer SystemsCRM ToolboxPMS System

Industry Keywords

HospitalityGuest SatisfactionAttendance PoliciesFront Office ManagementHotel Organization

About the role

Key responsibilities & impact

Greet guests immediately with a friendly and sincere welcome
Listen to guest requests, respond appropriately, and provide accurate information about outlet hours and local attractions
Complete guest registration using the computer system, confirm guest and room information, select rooms based on guest needs, code electronic keys, provide welcome folders, and close guest accounts at checkout
Address guest dissatisfaction and negotiate compromises, including authorizing revenue allowances when appropriate
Answer telephones, input and retrieve messages, communicate messages to guests, and retrieve mail, packages, and facsimiles
Manage third-party internet billing and arrivals
Prepare group arrivals and pre-arrival packets
Anticipate arrival flow and support smooth check-in and check-out
Train new agents in daily duties, cash handling, CRM Toolbox, hotel organization, and brand standards
Coordinate and track completion of PMS training
Monitor associate time and attendance and reinforce attendance policies
Recommend progressive discipline for attendance noncompliance
Support associate satisfaction initiatives and collaborate with supervisory and management staff
Assist other front desk personnel as needed
Perform related duties requested by management

Requirements

What you’ll need

Two years combined prior front desk and supervisor experience
Must be able to work weekends and holidays
Must work two overnight shifts per week
Ability to work varying shift days, starting times, and weekly hours
Ability to stand and maintain continual mobility throughout the front office area
Ability to use computer systems, CRM Toolbox, and the PMS system
Ability to communicate clearly in English

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Optional Life Insurance
Long-Term Disability Insurance
Paid Vacation
Company-paid life insurance coverage
401(k) Retirement Plan
401(k) Match
Up to 40 hours of sick time annually after 90 days of service
Holiday pay for six recognized holidays
Paid day off for birthday
Vacation time earned in first year, up to 40 hours, with accrual increasing with additional years of service
Employee Referral Program with rewards
Discounted room rates at Hilton properties worldwide
Discounted meals for all associates