Hotel Front Desk Agent

Westin Mt. Laurel Hotel

. Greet and welcome guests promptly and sincerely .

Posted 9/30/2026part-timeMount Laurel Township • New Jersey • United StatesMid-LevelSenior💰 $0 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and a passion for hospitality, effectively managing guest registrations, payments, and communications while ensuring guest satisfaction in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsGuest RegistrationCash HandlingProblem ResolutionEnglish Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Guest RegistrationCash HandlingArithmetic SkillsPayment ProcessingRoom AssignmentComplaint ResolutionEmergency ResponseComputer System Proficiency

Soft Skills

Positive AttitudeClear CommunicationCalm Under Pressure

Industry Keywords

HospitalityFront Desk OperationsGuest SatisfactionHotel Activity Management

About the role

Key responsibilities & impact

Greet and welcome guests promptly and sincerely
Register guests and retrieve guest information using the computer system
Confirm guest details, including number of guests and room rates
Select rooms based on guest needs
Code electronic keys, certificates, and coupons
Verify and imprint credit cards for authorization
Handle cash, make change, and balance the assigned house bank
Accept and record vouchers, travelers’ checks, and other forms of payment
Post charges to guest rooms and house accounts
Answer telephones and provide accurate information about outlet hours and local attractions
Input and retrieve guest messages and communicate message content
Retrieve mail, small packages, and facsimiles for guests
Close guest accounts at checkout and ensure guest satisfaction
Research and resolve guest complaints and issues, escalating to a supervisor when appropriate
Resolve complications such as room-location changes, credit issues, price conflicts, and heating or air-conditioning problems
Remain calm and alert during emergency situations and periods of heavy hotel activity
Keep corridors and service areas neat
Adhere to company policies and procedures
Assist other front desk personnel and perform related duties requested by a supervisor or manager

Requirements

What you’ll need

1 year prior customer experience preferred
Passion for hospitality
Excellent customer service skills
Positive and clear English communication
Ability to use computer systems for guest registration, account management, and message handling
Ability to handle cash, make change, balance a house bank, and process payments
Ability to perform moderately complex arithmetic using a calculator
Ability to remain calm and alert during emergencies and heavy hotel activity
Availability for part-time 8-hour PM shifts, 3 pm–11 pm; some AM shifts may be required
Availability to work weekends and holidays
Ability to stand and move continually throughout front office areas

Benefits

Comp & perks

401(k) Retirement Plan after 1 year of service, at least 1,000 hours worked, and age 21 or older
401(k) Match
Employee Referral Program with rewards for referring friends or family
Discounted room rates at Marriott properties worldwide
Complimentary daily meals during shifts