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Energy Efficiency Program Coordinator
Westinghouse Electric Company. Support Demand Side Management (DSM) programs within the Energy Efficiency and Demand Response organization .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing high-volume rebate applications and managing workflows within Salesforce. Proven ability to validate customer eligibility and coordinate with third-party vendors to enhance operational efficiency.
Highest-signal resume keywords
Salesforce ExperienceHigh-Volume ProcessingOperational ProcessingProgram AdministrationCustomer Eligibility Validation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryApplication ReviewRebate ProcessingProgram Requirements ValidationIncentive Amount Calculation
Soft Skills
CollaborationProcess ImprovementCommunication
Tools & Technologies
Salesforce DashboardsEmailChat
Industry Keywords
Demand Side ManagementEnergy EfficiencyDemand ResponseRegulated RebatesResidential ProgramsCommercial Programs
About the role
Key responsibilities & impact- Support Demand Side Management (DSM) programs within the Energy Efficiency and Demand Response organization
- Process high-volume rebate applications and work orders across residential and limited commercial programs
- Manage work from shared Salesforce queues, generally processing requests from oldest to newest
- Validate customer eligibility, qualifying equipment, program requirements, and incentive amounts
- Review applications submitted digitally, through PDF documents, and by physical mail
- Use Salesforce dashboards to monitor workload, progress, productivity, and program quotas
- Coordinate with third-party vendors, including Hunt Electric, through Salesforce, email, and chat
- Support residential rebate workflows and assist with commercial programs
- Process regulated rebates and incentives
- Collaborate with team members daily in a primarily remote environment
- Identify opportunities to improve processes and increase operational efficiency
- Report to the Manager within the Energy Efficiency and Demand Response organization
Requirements
What you’ll need- 1–3 years of professional experience in operational processing, program administration, data entry, or a similar high-volume environment
- 1+ years of experience working in a shared-queue or high-volume processing environment
- Ability to validate customer eligibility, qualifying equipment, program requirements, and incentive amounts
- Experience reviewing digital, PDF, and physical-mail applications
- Experience using Salesforce dashboards and shared queues
- Ability to coordinate with third-party vendors through Salesforce, email, and chat
Benefits
Comp & perks- Comprehensive Health and Income Protection Benefits
- 401(k) Savings Plan
- Paid Vacations for Qualifying Positions