Digital Service Advisor

Westland Insurance Group Ltd.

. Communicate with prospects and clients to determine and provide the best possible coverage, protection and customer service .

Posted 10/10/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$45,600 - CA$57,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in personal lines insurance products and coverages, with a strong focus on client relationship management and retention. Committed to professional development and maintaining high standards of customer service.

Highest-signal resume keywords

RIBO LicensePersonal Insurance ExperienceClient Relationship ManagementCAIB or CIP DesignationPolicy Renewal Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Personal Lines Insurance ProductsClaims Process SupportCross-SellingUp-SellingPolicy Binding

Soft Skills

CommunicationProactive ContactCollaborationCustomer Service

Certifications & Qualifications

RIBO LicenseCAIB DesignationCIP Designation

Industry Keywords

BrokerageClient RetentionInsurance CoverageOffice Procedures

About the role

Key responsibilities & impact

Communicate with prospects and clients to determine and provide the best possible coverage, protection and customer service
Build and maintain strong client relationships through proactive contact via email and phone
Develop new business opportunities by binding new policies, securing expiry dates and cross and up-selling personal insurance products
Support clients in the claims process
Manage and review policy renewals in a timely basis to maintain high levels of client retention
Collaborate with co-workers and managers to develop positive and effective office procedures
Perform other tasks as prescribed by management to ensure the best customer service for prospects and clients

Requirements

What you’ll need

RIBO license mandatory
Minimum 2-year brokerage based personal insurance experience
Strong knowledge of personal lines insurance products and coverages
Commitment to professional development including obtaining CAIB or CIP designation
Ability to work on a rotating schedule – no weekends
Post-secondary diploma or degree would be considered an asset

Benefits

Comp & perks

An open, flexible and welcoming workplace
Plenty of opportunities to grow and learn
Autonomy to drive your own success
Inclusive culture with a wide variety of backgrounds
Total rewards program supporting financial, physical, and mental health
Flexible paid Values Days
Paid Volunteer Days through Amplifying Communities