Business Consultant

Westpac New Zealand

. Support Business Banking customers with their day-to-day needs .

Posted 9/18/2026full-timeAuckland • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on Business Banking clients, ensuring clear communication and timely action on requests. Exhibits initiative and a commitment to professional representation while fostering relationships with internal teams to deliver effective solutions.

Highest-signal resume keywords

Phone-Based Customer Service ExperienceExceptional Customer ServiceClear CommunicationUnderstanding of Business ClientsInitiative and Ownership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Friendly RepresentationConfident CommunicationEagerness to Learn

Certifications & Qualifications

Tertiary Qualification Preferred

Industry Keywords

Business BankingCustomer RequestsService LevelsInternal Team Collaboration

About the role

Key responsibilities & impact

Support Business Banking customers with their day-to-day needs
Manage a wide range of customer requests in a phone-based role
Action requests within agreed timeframes and service levels
Work closely with internal Westpac teams to connect customers with appropriate support and solutions
Deliver outstanding customer service

Requirements

What you’ll need

Prior phone-based customer service experience
Passion for delivering exceptional service to Business Banking customers
Good understanding of business clients and their unique needs
Clear and professional communication via phone and email
Friendly, confident, and professional representation of the business unit
Initiative and ownership to consistently deliver on promises
Eagerness to learn and grow within the role
Tertiary qualification preferred but not essential
CV and Cover Letter required to apply

Benefits

Comp & perks

4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Growth and development opportunities and internal mobility
Recognition and rewards for star performers
School holiday subsidy
2 Volunteer days per year
Supportive team environment