Business Operations Associate

Westpac New Zealand

. Provide administrative support to multiple senior leaders and their teams within DDAI .

Posted 10/19/2026full-timeWellington • New ZealandMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organisational and administrative capabilities, with a focus on managing multiple senior stakeholders, coordinating office functions, and improving operational efficiencies. Proficient in communication, problem-solving, and maintaining confidentiality while supporting leadership teams.

Highest-signal resume keywords

Diary ManagementTravel CoordinationExpense ManagementStakeholder EngagementOrganisational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Invoice ProcessingDocumentation PreparationMeeting CoordinationWorkflow ManagementBusiness Continuity Planning

Soft Skills

Attention to DetailTime ManagementProblem SolvingTeamworkAdaptability

Industry Keywords

Administrative SupportSenior LeadersConfidentialityCompliance TrainingPerformance Commitment

About the role

Key responsibilities & impact

Provide administrative support to multiple senior leaders and their teams within DDAI
Coordinate office functions, including diary management, travel bookings, expense management, invoice processing, forward planning, and general administration
Provide backup support to the Executive Assistant to the Chief DDAI Officer during leave
Manage senior leaders’ diaries and emails, anticipating and resolving administrative issues
Follow up queries, requests, and action items
Prepare documentation and information to support key decisions and broader DDAI strategies
Build productive relationships across People and Communications, business, technology, digital, data, AI, and strategic partner teams
Assist with recruitment for broader leadership teams
Manage workflow and documentation through the delivery lifecycle
Arrange leadership and team meetings, functions, room bookings, offsites, and training logistics
Record meeting minutes and actions
Arrange travel schedules, itineraries, and expenses
Manage expenses, budgets, approvals, p-Card transactions, Gifts and Hospitality register entries, and P2P invoices
Prepare meeting materials and maintain electronic and paper files
Track milestones and events for team members
Identify and improve operating inefficiencies
Promote organisation, efficiency, collaboration, and team culture
Assist with management reports and Business Continuity Planning
Support onboarding of new staff
Raise and monitor IT work requests
Monitor compliance training, annual leave, and Motivate completions
Maintain staff lists, structure charts, distribution groups, and team sites
Undertake projects and other administrative tasks as required

Requirements

What you’ll need

5+ years’ experience in a similar role managing multiple senior stakeholders
Ability to anticipate stakeholders’ needs ahead of time
Strong attention to detail, time management, and problem solving
Exemplary organisational skills and teamwork
Initiative to identify areas for improvement and execute changes
Strictest confidentiality and discretion
Sound judgment and ability to navigate complex environments
Strong verbal and written communication
Ability to plan and execute with limited supervision
Demonstrable commitment to performance
Ability to prepare correspondence and deliverables to a professional standard
Ability to source or create template documents
Adaptability and flexibility
Ability to remain calm and in control in pressured environments
Reliability, positivity, and resilience