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Casual Customer Service Representative
Westpac New Zealand. Provide customer service across the Hastings, Napier, Havelock North, and Taradale branches .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem-solving and adaptability in a regulated financial services environment. Proficient in guiding customers through digital tools while managing multiple priorities effectively.
Highest-signal resume keywords
Customer Service ExperienceDigital Tools ProficiencyProblem-Solving AbilityUnderstanding Of Financial ServicesAdaptability To Changing Needs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Solutions-FocusedCalm Under PressureGrowth Mindset
Industry Keywords
Regulatory RequirementsComplianceFinancial ServicesCustomer SupportOn-Call Service
About the role
Key responsibilities & impact- Provide customer service across the Hastings, Napier, Havelock North, and Taradale branches
- Cover branches on an on-call basis as required
- Help customers access online banking
- Support customers with card disputes
- Explain regulatory requirements
- Guide customers toward appropriate digital tools
- Solve customer problems and ensure they feel heard, supported, and reassured
- Manage multiple customer priorities while delivering positive outcomes
Requirements
What you’ll need- Strong background in customer service or administration
- Confidence using digital tools and ability to guide customers through them
- Ability to juggle multiple priorities while remaining calm, composed, and solutions-focused
- Understanding of financial services, compliance, or regulated environments, or willingness to learn
- Problem-solving ability and adaptability to changing customer needs
- Growth mindset and desire to build a long-term career
- Reliable transport to travel between the Hastings, Napier, Havelock North, and Taradale branches as required
- CV and cover letter required for application
Benefits
Comp & perks- Casual contract – as required basis
- Career development opportunities with Westpac
- Support and opportunities to keep growing
- Inclusive workplace welcoming people from diverse backgrounds, including neurodivergent people and people with chronic health conditions or disabilities