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Customer Service Representative
Westpac New Zealand. Provide customer service across the Palmerston North, Feilding, Levin, Whanganui, Dannevirke, and Masterton branches .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and a solid understanding of financial services and compliance within regulated environments. Capable of guiding customers through digital tools while effectively managing multiple priorities and adapting to changing needs.
Highest-signal resume keywords
Customer Service ExperienceDigital Tools ProficiencyProblem-Solving SkillsUnderstanding Of ComplianceAbility To Adapt Quickly
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Calm Under PressureSolutions-FocusedGrowth Mindset
Industry Keywords
Financial ServicesRegulated EnvironmentsCustomer NeedsOnline BankingCard Disputes
About the role
Key responsibilities & impact- Provide customer service across the Palmerston North, Feilding, Levin, Whanganui, Dannevirke, and Masterton branches
- Help customers access online banking
- Support customers through card disputes
- Explain regulatory requirements
- Guide customers toward appropriate digital tools
- Resolve problems and respond to changing customer needs
- Cover branches on an on-call basis as required
Requirements
What you’ll need- Strong background in customer service or administration
- Confidence using digital tools and ability to guide customers through them
- Ability to juggle multiple priorities while staying calm, composed, and solutions-focused
- Understanding of financial services, compliance, or regulated environments, or willingness to learn
- Natural talent for problem-solving and adapting quickly to changing customer needs
- Growth mindset, desire to build a long-term career, and drive to deliver great outcomes
- Reliable transport to travel between the Palmerston North, Feilding, Levin, Whanganui, Dannevirke, and Masterton branches as required
- CV and Cover Letter required to apply
Benefits
Comp & perks- Casual contract – as required basis
- Support and opportunities to keep growing
- Inclusive workplace encouraging people from all walks of life to apply, including neurodivergent people and people with chronic health conditions or disabilities