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Customer Service Representative
Westpac New Zealand. Serve as the first point of contact for customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong background in customer service and administration, with a focus on problem-solving and guiding customers through digital tools in a regulated financial services environment.
Highest-signal resume keywords
Customer ServiceDigital Tools ProficiencyProblem-SolvingFinancial Services UnderstandingRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
AdaptabilityCalm Under PressureSolutions-FocusedGrowth MindsetGenuine Love for Helping People
Industry Keywords
Online BankingCard DisputesCustomer NeedsRegulatory RequirementsBanking Experience
About the role
Key responsibilities & impact- Serve as the first point of contact for customers
- Help customers access online banking
- Support customers through card disputes
- Explain regulatory requirements
- Guide customers toward appropriate digital tools
- Resolve problems and customer needs during interactions
- Provide occasional support at the Geraldine branch
- Create simpler, easier banking experiences for customers
Requirements
What you’ll need- Strong background in customer service or administration
- Genuine love for helping people
- Confidence using digital tools and ability to guide customers through them
- Ability to juggle multiple priorities while staying calm, composed, and solutions-focused
- Understanding of financial services, compliance, or regulated environments, or willingness to learn
- Natural talent for problem-solving and adapting quickly to changing customer needs
- Growth mindset and desire to build a long-term career
- Drive to deliver great outcomes every day
- CV and cover letter required to apply
Benefits
Comp & perks- 4 weeks standard holiday + 5 additional days of wellbeing leave
- Additional purchased leave options up to 4 weeks per year
- Banking benefits
- Insurance discounts
- Superannuation scheme
- Career growth and internal capability programmes
- Programmes that recognise star performers
- Generous parental leave
- Top up government paid parental leave
- School holiday subsidy
- Environmental and community care programmes
- Supportive team environment