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Customer Service Representative
Westpac New Zealand. Cover branches in the Wellington area on an on-call basis .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and a solid understanding of financial services, with the ability to guide customers through digital tools and resolve issues effectively. Adaptable and solutions-focused, capable of managing multiple priorities in a regulated environment.
Highest-signal resume keywords
Customer ServiceDigital Tools ProficiencyProblem-Solving AbilityFinancial Services UnderstandingRegulatory Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
AdaptabilitySolutions-FocusedCalm Under PressureGrowth Mindset
Industry Keywords
Financial ServicesRegulated EnvironmentsCustomer OutcomesOnline BankingCard Disputes
About the role
Key responsibilities & impact- Cover branches in the Wellington area on an on-call basis
- Help customers navigate financial services and banking needs
- Assist customers with online banking access
- Support customers through card disputes
- Explain regulatory requirements
- Guide customers toward appropriate digital tools
- Resolve problems and respond to changing customer needs
- Deliver positive customer outcomes and ensure customers feel heard, supported, and reassured
Requirements
What you’ll need- Strong background in customer service or administration
- Confidence using digital tools and ability to guide customers through them
- Ability to juggle multiple priorities while staying calm, composed, and solutions-focused
- Understanding of financial services, compliance, or regulated environments, or willingness to learn
- Problem-solving ability and adaptability to changing customer needs
- Growth mindset and desire to build a long-term career
- CV and Cover Letter required for application
Benefits
Comp & perks- Casual contract – as required basis
- Career development opportunities
- Talent development and professional growth opportunities
- Encouragement and support for people who are neurodiverse, have chronic health conditions or disabilities