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Customer Service Representative
Westpac New Zealand. Cover the New Plymouth and Hāwera branches on an on-call basis .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem-solving and adaptability in a regulated financial services environment. Proficient in guiding customers through digital tools while maintaining a solutions-focused approach.
Highest-signal resume keywords
Customer Service ExperienceDigital Tools ProficiencyProblem-Solving SkillsUnderstanding of ComplianceAbility to Manage Multiple Priorities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathySolutions-Focused MindsetGrowth MindsetCalm Under Pressure
Industry Keywords
Financial ServicesRegulatory RequirementsCustomer SupportCard DisputesOnline Banking
About the role
Key responsibilities & impact- Cover the New Plymouth and Hāwera branches on an on-call basis
- Help customers access online banking
- Support customers through card disputes
- Explain regulatory requirements
- Guide customers toward appropriate digital tools
- Resolve problems and address changing customer needs
- Provide friendly, empathetic, and solutions-focused customer service
- Create better outcomes for customers, communities, and Aotearoa
Requirements
What you’ll need- Strong background in customer service or administration
- Genuine love for helping people
- Confidence using digital tools and ability to guide customers through them
- Ability to juggle multiple priorities while staying calm, composed, and solutions-focused
- Understanding of financial services, compliance, or regulated environments, or willingness to learn
- Natural talent for problem-solving and adapting quickly to changing customer needs
- Growth mindset and desire to build a long-term career
- Reliable transport to travel between New Plymouth and Hāwera branches as required
- CV and cover letter required for application
Benefits
Comp & perks- Career development and growth opportunities
- Support and opportunities to keep growing
- Inclusive workplace welcoming people from diverse backgrounds, including neurodivergent people and those with chronic health conditions or disabilities