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Customer Service Representative
Westpac New Zealand. Serve as the first point of contact for customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to navigate digital tools effectively, ensuring positive customer experiences in a regulated financial services environment.
Highest-signal resume keywords
Customer ServiceDigital Tools ProficiencyProblem-Solving AbilityUnderstanding of Financial ServicesAdaptability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Calm Under PressureSolutions-FocusedGrowth Mindset
Industry Keywords
Regulatory RequirementsComplianceCard DisputesOnline BankingCustomer Needs
About the role
Key responsibilities & impact- Serve as the first point of contact for customers
- Help customers access online banking
- Support customers with card disputes
- Explain regulatory requirements
- Guide customers to appropriate digital tools
- Resolve problems and respond to changing customer needs
- Create simpler, easier banking experiences
- Deliver positive outcomes for customers and communities
Requirements
What you’ll need- Strong background in customer service or administration
- Confidence using digital tools and ability to guide customers through them
- Ability to juggle multiple priorities while staying calm, composed, and solutions-focused
- Understanding of financial services, compliance, or regulated environments, or willingness to learn
- Problem-solving ability and adaptability to changing customer needs
- Growth mindset and desire to build a long-term career
- CV and cover letter required
- Recent graduates or candidates with customer skills from another industry welcomed
Benefits
Comp & perks- 4 weeks standard holiday + 5 additional days of wellbeing leave
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Career growth and internal capability programmes recognising star performers
- Generous parental leave and top up government paid parental leave
- School holiday subsidy
- Environmental and community care programmes
- Supportive team environment