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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Artificial Intelligence solutions and digital product management within business banking, focusing on developing self-service capabilities and financial insights. Proven leadership in managing cross-functional teams and driving strategic initiatives to enhance client experiences and operational efficiency.
Highest-signal resume keywords
Artificial Intelligence Solutions ExperienceConversational AI Product DevelopmentFinancial Insights ManagementLeadership ExperienceDigital Product Experience in Business Banking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Artificial IntelligenceConversational AIGenerative AIFinancial ManagementDigital OnboardingAccount MaintenancePayments ManagementClient Data AnalysisAgile MethodologyProduct Roadmap Development
Soft Skills
LeadershipCollaborationInfluencingStrategic Decision-MakingClient Satisfaction Focus
Industry Keywords
Business BankingSmall BusinessDigital ProductRisk and ComplianceClient ExperienceVoice of CustomerMulti-User AccessActivation StrategiesCash Flow VisibilityCompetitor Analysis
About the role
Key responsibilities & impact- Manage and develop the Fargo for Business AI roadmap covering everyday servicing, onboarding and activation, and proactive financial insights
- Provide leadership, management and direction to Business Banking partners as their single front door for Fargo
- Develop strategies to move high-volume business servicing into self-service in Fargo, including account and card servicing, payments and transfers, user and access management, and account maintenance
- Lead the Business Banking AI team and make strategic decisions on natural language understanding, generative AI and agent capabilities
- Work with Technology, Design and Model Development partners
- Define and deliver business financial insights, including cash flow visibility, spending and receivables trends, alerts and recommended next actions
- Understand competitor and fintech small-business assistants and educate Business Banking leadership on opportunities
- Collaborate and influence across Technology, UI Design and Model Developers teams
- Lead the team to achieve objectives with success measures for containment, accuracy, client satisfaction, activation, insight engagement and call reduction
- Manage allocation of people and financial resources for Fargo for Business
- Ensure business-client experiences meet regulatory requirements with Risk and Compliance
- Develop and guide a culture of talent development to meet business objectives and strategy
Requirements
What you’ll need- 10+ years of Artificial Intelligence solutions experience, or equivalent experience demonstrated through one or a combination of: work experience, training, military experience, education
- 4+ years of management or leadership experience
- Digital product experience in small business, business banking or commercial banking
- Experience building conversational AI, virtual assistant or generative AI products at scale
- Experience with financial insights, cash flow management or personal/business financial management products
- Knowledge of business servicing journeys, including multi-user access, entitlements, payments and account maintenance
- Experience with digital onboarding and activation for business clients
- Track record of using client data and voice of customer insight to set the roadmap
- Experience presenting to senior executives and line-of-business leadership
- Experience leading product teams in an agile or pod/cell operating model
- Ability to travel up to 10% of the time
- This position is not eligible for Visa sponsorship
Benefits
Comp & perks- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Incentive opportunities may be available