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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and developing high-performing teams while fostering a customer-centric culture. Possesses extensive knowledge of banking regulations, compliance, and risk management to drive operational excellence and enhance customer experience.
Highest-signal resume keywords
5+ Years Banking Experience2+ Years Leadership ExperienceCoaching and Developing Direct ReportsKnowledge of Banking RegulationsSAFE Registration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial Services ManagementPerformance AnalysisCustomer Engagement StrategiesRisk ManagementDigital Banking EducationLoan Originator QualificationOperational ExcellenceComplex Financial Needs AssessmentRegulatory ComplianceTeam Building
Soft Skills
AdaptabilityCollaborationAccountabilityCritical ThinkingIntegrity
Certifications & Qualifications
SAFE Registration
Industry Keywords
Banking Industry LawsCompliance ControlsLoss PreventionCustomer Relationship ManagementFinancial Responsibility
About the role
Key responsibilities & impact- Lead, manage, and develop a diverse team of direct and indirect reports
- Create a culture that fosters engagement, commitment, and accountability to business outcomes
- Lead a defined customer engagement process and coach behaviors that enhance customer experience and drive business growth
- Lead accountability for operational excellence
- Execute policies and procedures in alignment with applicable regulations, audit, and escalation procedures
- Manage allocation of people and financial resources for the branch
- Coach, develop, and build a high-performing team to execute business strategies and achieve results
- Coach bankers to engage customers, understand their needs, build relationships, and help customers succeed financially
- Resolve low- to moderately complex issues involving customer and employee experience, risk, team growth, and business objectives
- Identify opportunities to simplify banking through education and demonstration of digital options
- Lead the branch while engaging stakeholders, peers, and internal partners to deliver a customer-centric experience
- Mentor and guide talent development of direct reports and assist in hiring talent
- Offer/negotiate terms and/or take applications for dwelling-secured transactions in compliance with SAFE and related regulations
Requirements
What you’ll need- 5+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, or education
- 2+ years of leadership experience
- Management experience including hiring, coaching, and developing direct reports
- Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success
- Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives
- Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
- Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
- Experience building and maintaining effective relationships with customers, internal partners and within the community
- Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers
- Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
- Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
- Ability to interact with integrity and professionalism with customers and employees
- Relevant military experience may include military protocol and instructions, enlisted evaluations, officer/leadership reporting, personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
- Ability to work a schedule that may include most Saturdays
- SAFE registration required at the time of employment
- Must meet Loan Originator qualification requirements under Regulation Z, including applicable financial responsibility, character, general financial fitness, and criminal background standards
- Successful candidates must meet ongoing regulatory requirements and additional screening, if necessary
- This position is not eligible for Visa sponsorship
Benefits
Comp & perks- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Incentive opportunities may be available