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WF

Head of Product, Merchant Services

WF

. Define and lead the multi-year Merchant Services product strategy across SMB, middle market, and large enterprise clients .

Posted 10/19/2026full-timeUnited StatesLead💰 $250,000 - $420,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive expertise in Merchant Services product strategy, including payment gateways, digital commerce platforms, and compliance with regulatory standards. Proven ability to lead product development initiatives and drive enterprise alignment while fostering a culture of innovation and client-centricity.

Highest-signal resume keywords
Product Management ExperienceMerchant Services ExpertisePayment Gateway KnowledgeStakeholder EngagementAgile Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Product Portfolio StrategyDigital TransformationData AnalysisRisk ManagementCompliance StandardsPayments OrchestrationFraud Management ToolsAPI-Driven ArchitectureCash Flow ForecastingOmnichannel Acceptance
Soft Skills
Exceptional CommunicationInfluencing C-Suite StakeholdersTeam LeadershipClient-CentricityCulture of Innovation
Tools & Technologies
Clover POS EcosystemCloud-Based InfrastructureDigital Onboarding SolutionsReal-Time Reporting ToolsMerchant Data Solutions
Industry Keywords
Card Network RulesInterchange EconomicsEmbedded Finance ModelsFinancial ServicesMerchant Pricing Models

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Define and lead the multi-year Merchant Services product strategy across SMB, middle market, and large enterprise clients
  • Shape Wells Fargo’s go-to-market position across core acquiring, integrated payments, and digital commerce ecosystems
  • Identify and scale opportunities in real-time payments, eCommerce, omnichannel acceptance, payments orchestration, and merchant data solutions
  • Champion innovation in digital onboarding, cash flow forecasting, and integration into firm-wide digital assets
  • Build and scale secure, client-centric solutions across payment acceptance and optimization, business management, digital onboarding and servicing, and internal servicing and operations
  • Ensure consistency and scalability of product offerings across diverse client segments
  • Package, launch, and commercialize solutions across all merchant segments
  • Deliver a seamless omnichannel merchant experience across in-store, online, mobile, and embedded environments
  • Lead innovation in frictionless onboarding and underwriting, real-time reporting and analytics, fraud and chargeback management tools, and API-first developer experiences
  • Partner with Technology to modernize merchant platforms, including cloud-based infrastructure and API-driven architecture
  • Oversee large-scale product development and transformation initiatives
  • Drive alignment across Sales, Relationship Management, Operations, Risk, and Marketing
  • Ensure end-to-end compliance with card network rules, regulatory standards, and third-party risk frameworks
  • Partner with Risk, Legal, and Compliance on evolving payment regulations and network mandates
  • Build and lead a high-performing product organization
  • Develop succession pipelines and next-generation product leaders
  • Drive a culture of innovation, speed, accountability, inclusion, and client-centricity

Requirements

What you’ll need
  • 10+ years of Product Management experience, or equivalent demonstrated through work experience, training, military experience, or education
  • 6+ years of Management experience
  • Deep expertise in merchant services, including acquiring, POS ecosystems (Clover), and enterprise payments
  • Strong understanding of payment gateways, APIs, digital commerce platforms, and embedded finance models
  • Proven success leading platform modernization and digital transformation initiatives
  • Strong familiarity with card network rules, interchange economics, and merchant pricing models
  • Exceptional ability to influence C-suite stakeholders and drive enterprise alignment
  • Proven experience owning product portfolio strategy at scale
  • Agile mindset with a bias for action and iterative execution
  • Strong analytical skills and ability to translate data into strategic decisions
  • Exceptional communication and stakeholder engagement capabilities
  • Experience managing risk and regulatory engagement in a financial services context

Benefits

Comp & perks
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
  • Incentive opportunities may be available