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WF

HR Operations Executive – Service Delivery Strategy and Transformation

WF

. Define HROSD strategy and future direction, including the future-state vision, target operating model, strategic priorities, and roadmap .

Posted 11/10/2026full-timeUnited StatesSeniorLead💰 $250,000 - $420,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive leadership in strategy development, transformation, and execution within complex organizations, leveraging AI, automation, and data-driven insights to enhance HR operations and employee service delivery.

Highest-signal resume keywords
Strategic PlanningAI And Automation ImplementationChange LeadershipOperational ExcellenceCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Business ExecutionImplementationProcess RedesignData AnalysisRisk ManagementGovernanceWorkflow AutomationEmployee Journey DesignValue RealizationBenchmarking
Soft Skills
Stakeholder EngagementCoalition BuildingExecutive CommunicationOrganizational InfluenceChange Management
Industry Keywords
HR OperationsShared ServicesEmployee Service DeliveryFinancial ServicesRegulatory Compliance

About the role

Key responsibilities & impact
  • Define HROSD strategy and future direction, including the future-state vision, target operating model, strategic priorities, and roadmap
  • Use industry relationships, market intelligence, research, and benchmarking to identify leading and emerging HR operations models and translate them into choices for HROSD
  • Lead transformation through design, execution, adoption, stabilization, and value realization
  • Use AI, technology, automation, workflow, data, and process redesign to simplify work, remove friction and handoffs, reduce errors and rework, strengthen controls, and improve service
  • Connect services, processes, technology, data, controls, teams, and partners across HROSD
  • Redesign employee journeys and end-to-end processes to improve access to HR services and support
  • Lead development of the AI and automation roadmap and drive employee adoption of AI
  • Mobilize leaders and employees, build coalitions of change agents, address resistance, and drive readiness, adoption, and durable change
  • Strengthen governance and operational assurance across current operations and the transformation portfolio
  • Identify risks and issues, connect impacts across functions, resolve root causes, and design effective automated controls
  • Combine internal data, employee insights, external research, and benchmarks to set ambition, prioritize investment, track benefits, and demonstrate progress
  • Build and lead a multi-disciplinary team spanning strategy, process transformation, AI and automation, governance and enablement, change and readiness, and program/project management

Requirements

What you’ll need
  • 10+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education
  • 6+ years of management experience
  • Extensive leadership experience across strategy development, operations, transformation, and execution in a large, complex organization
  • Ability to define future-state strategy and target operating models and translate them into executable roadmaps and measurable outcomes
  • Experience leading transformation using AI, automation, technology, workflow, data, and end-to-end process redesign
  • Strong external orientation using industry relationships, research, and benchmarking
  • Experience connecting fragmented processes and functions to create integrated employee journeys, services, and end-to-end accountability
  • Change leadership, stakeholder engagement, coalition building, executive communication, and organizational influence capabilities
  • Ability to influence and align senior peers without direct authority and build shared ownership of outcomes
  • Understanding of operational excellence, governance, risk, controls, operational assurance, and sustainable issue remediation
  • Experience leading cross-functional work and senior, multi-disciplinary teams
  • Experience in HR operations, shared services, employee service delivery, or another scaled service environment
  • Experience in a large, highly regulated financial services organization
  • Experience developing integrated business, product, data, and technology roadmaps and value-realization disciplines
  • Ability to provide accurate information and supporting documentation for lawful employment and education verification

Benefits

Comp & perks
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
  • Employees may also be eligible for incentive opportunities