Quality Assurance Administrator

. Monitor and evaluate the quality of inbound or outbound customer calls .

Posted 9/21/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Assurance and risk compliance within the auto finance sector, with a strong focus on performance evaluation, team leadership, and effective communication. Proficient in utilizing Microsoft Office tools to analyze data and support operational objectives.

Highest-signal resume keywords

Quality Assurance SupportRisk And Regulatory ComplianceTeam Leadership And CoachingMicrosoft Office ProficiencyAuto Finance Operational Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ReviewsData Accuracy ResolutionPerformance MeasurementRisk Program ExecutionOperational Analysis

Soft Skills

Active ListeningProfessional CommunicationObjective Decision-MakingInterpersonal SkillsCollaboration

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Industry Keywords

Auto CollectionsAfter MarketService MonitoringCustomer ServiceCompliance Obligations

About the role

Key responsibilities & impact

Monitor and evaluate the quality of inbound or outbound customer calls
Document quality issues and performance measures for management review
Oversee a group of service monitors
Provide information and assist in the feedback and formal education process of other staff
Work closely with internal and external customers to meet their service needs
Act as a subject matter expert
Provide information and assist in feedback and education to staff
Execute applicable risk programs and follow Wells Fargo policies and procedures
Fulfill risk and compliance obligations and escalate and remediate issues as appropriate

Requirements

What you’ll need

1+ year of Quality Assurance support, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education
Extensive auto finance operational experience and deep knowledge of risk and regulatory compliance
Proven ability to perform quality reviews, identify and resolve data inaccuracies, and consistently meet production and departmental goals under pressure
Skilled in leading, coaching, and collaborating with teams to manage workflows, delegate tasks, and achieve business objectives
Highly proficient in Microsoft Office (Excel, Outlook, PowerPoint)
Strong analytical and interpersonal skills, including active listening, professional communication, and objective decision-making in fast-paced environments
Experience in auto collections
Experience in After Market
Must be able to work at location listed on the posting in a hybrid capacity

Benefits

Comp & perks

Equal opportunity employment
Medical accommodation during the application or interview process
Drug-free workplace