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About the role
Key responsibilities & impact- Drive all CBL Deposit Payment roadmaps and strategies across impacted channels and groups with a customer-first focus
- Manage engagement with internal stakeholders across Technology, Digital, Operations, Government Relations, Payment Strategy, Independent Risk Management, and Legal
- Manage engagement with external stakeholders including partner banks, financial services partners, trades, and vendors
- Lead cross-functional teams delivering product strategies and enhancements across all channels and products
- Align work to the CBL strategic plan and participate in big room planning across groups
- Identify opportunities to work more efficiently
- Prioritize work to maximize customer experience and business impact
- Ensure compliance with applicable internal policies and regulations
- Collaborate with and influence stakeholders from junior individuals to senior leaders
- Conduct value-based analysis to optimize revenue and customer experiences while reducing fraud and scam loss
- Maintain a daily pulse on change management and ensure business outcomes are delivered
- Prioritize high-impact work, resolve development issues, and drive continuous improvement and business results
- Report directly to the Head of Wires and Me2me Product Management
Requirements
What you’ll need- 7+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education
- Background and experience with ALL Consumer and Business Deposit products
- Deep understanding of Fraud and Scams and strategies to protect customers and the financial industry
- Strong understanding of compliance requirements related to payment products, e.g. Reg-E and UDAP
- Experience working across payment industry partners and products such as Zelle, Debit Card, ACH, Wire, Check, Instant Payments, and Cash
- Experience in agile environments delivered upon by numerous partner organizations
- Financial services experience specifically in retail banking
- Expert verbal, written, and presentation skills
- Ability to communicate effectively and broker agreements among diverse, differing, competing, and/or conflicting perspectives/priorities
- Strong analytical skills with high attention to detail and accuracy
- Ability to create and deliver dynamic presentations to all levels of the organization
- Exceptional strategic storytelling skills
- Exceptional organization, coordination, and time management skills
- Willingness to work on-site at a stated location
- Ability to travel up to 25% of the time
- Not eligible for Visa sponsorship
Benefits
Comp & perks- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
- Incentive opportunities may be available
