Associate Student Records Administrator

WGU Advancement

. Maintain the integrity of academic records while ensuring compliance with university rules, regulations, and policies .

Posted 10/28/2026full-timeRemote • Utah • United StatesEntry Level💰 $23 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in maintaining academic records with a strong understanding of FERPA regulations and compliance. Excels in communication, collaboration, and problem-solving within student records environments while managing multiple tasks and deadlines.

Highest-signal resume keywords

FERPA ComplianceStudent Information SystemsSalesforceMicrosoft OfficeRecords Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Records ManagementData ReconciliationDocumentation AccuracyProcess ImprovementProblem-Solving

Soft Skills

Written CommunicationVerbal CommunicationCollaborationTime ManagementCreative Problem-Solving

Tools & Technologies

SalesforceMicrosoft OfficeStudent Information Systems

Industry Keywords

Academic RecordsComplianceStudent ServicesRegistrar's OfficeConfidentiality

Tech Stack

Tools & technologies

SaltStack

About the role

Key responsibilities & impact

Maintain the integrity of academic records while ensuring compliance with university rules, regulations, and policies
Communicate information to students, faculty, and staff within Student Records workspaces
Complete processes and cases in one Student Records domain
Maintain accurate and timely documentation of procedures and student interactions
Keep relevant teams informed of policy and process updates
Prioritize essential job functions while using multiple systems, including Salesforce
Work under broad direction from the immediate supervisor or manager on daily assigned tasks
Identify process barriers and risks and provide solution-focused recommendations
Participate in risk assessment and identify potential obstacles affecting the student experience
Multitask across varied job functions, processes, and cases
Collaborate with university teams to complete tasks, research, and data reconciliation
Perform other duties as assigned

Requirements

What you’ll need

Ability to receive and responsibly maintain student documentation with a high degree of accuracy and confidentiality
Ability to understand and adhere to FERPA regulations
Demonstrated broad working knowledge of Microsoft Office products and applications
Ability to work with student information systems and/or customer relationship management software
Strong business professional written and verbal communication skills
Ability to meet deadlines and SLA requirements independently and as part of a team
Ability to collaborate with team members and leadership; identify process barriers; and participate in solution-focused and creative problem-solving
Ability to self-manage daily work schedule while responding to ad hoc or new projects and assignments
Ability to develop proficiency within an assigned Student Records workspace
Ability to apply established policies, procedures, and job aids to routine and moderately complex scenarios
Ability to identify exceptions, barriers, and risks and elevate concerns appropriately
Ability to develop competency in additional workspaces as business needs require
Ability to collaborate with leadership when interpretation beyond standard procedures is required
Must be located within 50 miles of Salt Lake City, UT
High school diploma required; associate degree highly preferred
One year of related experience within a Records department, Registrar's office, Student Services, or another role responsible for reviewing, validating, researching, and updating records and information
Equivalent relevant experience may substitute for education degree requirements
Ability to travel occasionally, up to 20%, including required attendance at designated company summits

Benefits

Comp & perks

Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Occasional travel to company summits, conferences, company locations, and other business-related events