FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Fluent communication in English and Japanese, with a strong focus on customer support and user experience enhancement. Proven ability to collaborate across teams and advocate for customer needs in an eCommerce environment.
Highest-signal resume keywords
Fluent In English And JapaneseCustomer Support ExperienceAttention To DetailECommerce ExperienceCollaboration With Engineering And Marketing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer Empathy
Certifications & Qualifications
JLPT N2 Equivalent Or Above
Industry Keywords
User Support ExperienceCompliance VerificationPre-Sales SupportProduct FeaturesShipping IssuesFeedback MonitoringEarly-Stage StartupsGrowth-Stage StartupsYokohama
About the role
Key responsibilities & impact- Assist customers via email and live chat
- Educate customers about products and services and provide guidance and status updates
- Develop and improve the user support experience for Japan Rabbit and Blackship
- Monitor user feedback and help refine systems and processes
- Review and verify new customer applications for compliance with Blackship account requirements
- Liaise between customers and Japanese vendors to confirm product details and item availability
- Provide proactive and reactive support for pre-sales, product features, orders, and shipping issues
- Advocate for customer needs and collaborate with Engineering, Marketing, and Fulfillment Ops
Requirements
What you’ll need- Ability to speak and write in English and Japanese fluently and idiomatically (JLPT N2 equivalent or above)
- Impeccable attention to detail and customer empathy
- Customer support experience preferred
- Experience working at early- or growth-stage startups preferred
- Experience in eCommerce preferred
- Additional languages are a plus, especially Chinese, Spanish, French, Portuguese, and German
- Based in Yokohama
- Must work in the office initially; partly remote work is possible after training
Benefits
Comp & perks- Partly remote work possible after training is completed
- Flexible, impact-driven culture
- Career development and skills/knowledge development for support professionals
- Casual dress code
- Internationally diverse work atmosphere