Behavioral Health Receptionist

Whole Family Health Center

. Act as the first point of contact for patients in person and over the phone .

Posted 10/15/2026full-timeVero Beach • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective communication in a medical front office environment, ensuring accurate patient information management and adherence to confidentiality protocols.

Highest-signal resume keywords

Electronic Medical Record (EMR) ManagementPatient Information VerificationInsurance Eligibility VerificationClerical DutiesBehavioral Health Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Vitals MeasurementPayment ProcessingDocument ManagementInsurance Preauthorization

Soft Skills

Oral CommunicationWritten CommunicationProfessionalismConfidentiality MaintenanceInterpersonal Skills

Tools & Technologies

Multi-Line Phone SystemElectronic Health Record (EHR) System

Certifications & Qualifications

High School Diploma or GEDLevel 2 Background ClearanceProof of Immunizations for MMRHEP B VaccinationPPD Test

Industry Keywords

Behavioral Health ServicesPatient Care RecordsMedical Front OfficePatient DemographicsInsurance Processing

About the role

Key responsibilities & impact

Act as the first point of contact for patients in person and over the phone
Provide a warm and welcoming environment and quality customer service
Answer multi-line phones, schedule appointments, and handle inquiries for behavioral health services
Perform clerical duties including photocopying, faxing, documenting in patient care records, and communicating needs to the BH Program Manager and clinical care providers
Capture patient information in the electronic medical record during check-in
Obtain patient demographic and insurance information, verify insurance eligibility, and enter accurate information in the electronic health record
Collect and process visit payments and complete daily reconciliation
Scan and upload insurance cards, identification, referrals, and consent forms
Work with insurance plans and clinicians to obtain preauthorization of medications and/or services
Assist psychiatric treatment services by measuring and recording patient vitals per clinic protocols
Enter vitals accurately into the EMR and communicate them to the care team
Observe patients for signs of distress or immediate behavioral health concerns and promptly report findings to the psychiatric provider
Maintain confidentiality and professional behavior
Keep reception, waiting, and common areas clean, organized, and stocked
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Good oral and written communication skills are required
Ability to communicate with patients, staff, and others professionally and appropriately
High school diploma or GED required
Level 2 background clearance required
Proof of immunizations for MMR
HEP B vaccination required
History of chicken pox (varicella) or documentation of the varicella vaccine
PPD Test at time of hire
1 year experience in a medical front office or behavioral health setting is preferred
Ability to maintain confidentiality of personal and financial information
Spanish and/or Creole communication ability is a plus but not required

Benefits

Comp & perks

Access to employee/family healthcare coverage, including medical, dental, and vision
Paid time off including sick leave, personal leave, vacation leave, bereavement leave, and holidays
EAP program
A supportive and collaborative work environment focused on client well-being and staff support
Inclusion into a knowledgeable and highly respected healthcare team
IT technical support available to WFHC employees within the work week
Beautiful offices with state-of-the-art technology and dedicated Behavioral Health providers