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Customer Support Representative – MEI/PJ Contractor
Whoosh, Inc.. Guide and advise users through multiple channels, providing personalized and effective solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while effectively guiding users through personalized solutions. Proficient in problem-solving and multitasking within customer service environments, utilizing relevant software tools to enhance service delivery.
Highest-signal resume keywords
Strong Verbal Communication SkillsStrong Written Communication SkillsCustomer Service MindsetProblem-Solving SkillsFamiliarity With Customer Service Software
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
MultitaskingPrioritizationPositive Attitude
Tools & Technologies
ZendeskJiraSlack
Industry Keywords
Customer ServiceUser GuidanceIssue ResolutionCustomer Interaction RecordsProcess Improvement
About the role
Key responsibilities & impact- Guide and advise users through multiple channels, providing personalized and effective solutions.
- Quickly identify issues and guide users toward prompt resolutions.
- Maintain detailed records of all customer interactions and follow-up actions taken.
- Collaborate with other departments across the organization to provide solutions.
- Continuously identify opportunities to improve customer service processes and provide feedback to management.
Requirements
What you’ll need- Strong verbal and written communication skills.
- Intermediate English proficiency.
- Customer service mindset.
- Strong problem-solving skills.
- Ability to multitask and prioritize effectively.
- Familiarity with customer service software and tools (Zendesk, Jira, Slack, etc.).
- Own laptop or computer.
- Stable internet connection with a minimum speed of 25 Mbps.
- Passion for helping others and approaching challenges with a positive attitude.
Benefits
Comp & perks- Remote work.
- Collaborative team focused on creating a positive impact for users.
- Professional development and support for personal growth.
- Flexibility to work remotely in a productive environment.
- Competitive compensation.
- MEI/PJ contractor arrangement.