FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
W
IT Support Specialist – Helpdesk / Service Desk
Wilhelm Hoyer KG. Test new IT environments and provide practical feedback .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including first-level support and helpdesk environments, while effectively managing user onboarding and offboarding processes. Proficient in creating documentation and providing clear communication in both written and spoken German.
Highest-signal resume keywords
First-Level Support ExperienceMicrosoft Windows KnowledgeMicrosoft Office ProficiencyStructured TroubleshootingClear Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Environment TestingService Request ProcessingIncident ManagementUser ManagementProblem Resolution
Soft Skills
Independent Working StyleTeam CollaborationSolution-Oriented ApproachFriendly Communication
Tools & Technologies
Ticketing SystemWorkstation DeploymentRemote Support Tools
Certifications & Qualifications
Vocational Training in IT
Industry Keywords
HelpdeskService DeskEnd-User SupportIT Standards Development
About the role
Key responsibilities & impact- Test new IT environments and provide practical feedback
- Deploy and configure workstations at Hoyer locations
- Perform structured troubleshooting and problem resolution
- Support the further development and implementation of IT standards and services
- Create clear, easy-to-understand documentation and FAQs
- Roll out, support, and manage laptops, smartphones, and tablets
- Set up, manage, and maintain users and IT assets during onboarding and offboarding
- Process service requests, incidents, and support cases in the ticketing system
- Provide remote and telephone-based end-user support
Requirements
What you’ll need- Completed vocational training in IT or relevant professional experience
- Excellent written and spoken German
- Independent and structured working style
- Ability to work effectively in a team
- Experience in first-level support, helpdesk, or service desk environments
- Good knowledge of Microsoft Windows and Microsoft Office
- Clear, friendly, and audience-appropriate communication
- Reliable, solution-oriented approach to work
Benefits
Comp & perks- €90 per month fuel card
- 30 days of annual leave
- Corporate Benefits – exclusive employee discounts
- EGYM Wellpass corporate fitness program
- Company bike leasing
- Personal development with certified partners
- Permanent employment contract