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Willow

Patient Services Representative

Willow

. Serve as a facilitator between the patient and the company, ensuring a seamless experience .

Posted 9/30/2026full-timeRemote • Argentina, Mexico, Brazil, Colombia, UruguayJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support and customer service within healthcare environments, ensuring patient satisfaction through effective communication and problem resolution. Proficient in managing patient interactions and maintaining accurate records while staying informed about products and services.

Highest-signal resume keywords
Customer Support ExperiencePatient Support ExperienceHIPAA ComplianceIntercom Platform ExperienceTelemedicine Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Patient Interaction ManagementRecord KeepingComplaint ResolutionWritten CommunicationAccount Processing
Soft Skills
Proactive EngagementProfessionalismProblem SolvingCommunication Skills
Tools & Technologies
Intercom
Industry Keywords
HealthcareTelehealthPharmacyInsuranceMedical Offices

About the role

Key responsibilities & impact
  • Serve as a facilitator between the patient and the company, ensuring a seamless experience
  • Answer questions about the company and provide accurate information about products and services
  • Deliver information about the product
  • Ensure patient satisfaction and maintain professional patient support
  • Handle patient complaints and identify appropriate responses and strategies to resolve issues quickly
  • Keep records of patient interactions, process patient accounts, and file documents
  • Engage proactively with patients
  • Stay updated on products, policies, and services to provide informed support

Requirements

What you’ll need
  • 1-3+ years of experience in customer support, patient support, or a related service-driven role
  • Experience supporting customers or patients via written channels such as chat, email, or ticketing systems
  • Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required
  • Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments
  • Experience working in telemedicine or related medical contexts is nice to have
  • Experience supporting customers through the Intercom platform is nice to have

Benefits

Comp & perks
  • Flexible hours
  • Work wherever you choose
  • Fun and casual work environment
  • Employee engagement activities and virtual gatherings
  • Diverse, global team