Dispatch Representative

Wind River Environmental

. Route Wind River Environmental vehicles and ensure customers receive excellent service .

Posted 10/16/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in route planning and logistics, ensuring timely service delivery while effectively communicating with technicians and customers. Possesses strong problem-solving abilities and organizational skills to manage emergencies and adapt to changing circumstances.

Highest-signal resume keywords

Route PlanningLogistics ManagementCustomer CommunicationProblem-Solving SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Route PlanningLogisticsComputer-Based SystemsReading MapsInterpreting PoliciesExecuting Operating Procedures

Soft Skills

Effective CommunicationDetail-OrientedMultitaskingIndependenceCooperation

Industry Keywords

Customer ServiceEmergency DispatchFast-Paced EnvironmentSchedule ManagementTechnician Liaison

About the role

Key responsibilities & impact

Route Wind River Environmental vehicles and ensure customers receive excellent service
Develop routes and maintain contact with technicians throughout their scheduled work hours
Collaborate with team and management to modify daily routes to accommodate customer needs
Act as a communication liaison and answer incoming calls from technicians on the road
Cultivate relationships with technicians and customers to reduce stress from last-minute schedule changes
Monitor sudden route changes or road construction issues and establish new routes for timely service
Manage shift emergencies and dispatch on-call technicians accordingly
Resolve customer, fleet, and other issues with customers and technicians
Perform special projects and meet deadlines assigned by Central Dispatch Supervisors

Requirements

What you’ll need

High school diploma or equivalent
Minimum of two years’ experience in route planning or logistics
Must be able to operate in a drug-free workplace
Ability to work a rotating schedule that includes partial weekends
Ability to establish priorities, work independently and proceed with objectives without supervision
Ability to understand instructions furnished in written, oral, or diagram form
Ability to read and interpret Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs
Ability to speak, cooperate and communicate effectively with customers, co-workers and management
Ability to learn and gain expertise in a variety of computer-based systems
Ability to work in a fast-paced environment
Highly detail-oriented
Ability to learn operating procedures quickly and execute consistently to standard
Willingness to learn the business and to grow with the company
Strong problem-solving skills with the ability to think quickly and resolve issues effectively
Highly organized with a strong aptitude for multitasking in a fast-paced environment
Must reside within 25 miles of a Wind River Environmental branch location in Connecticut, Florida, Georgia, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, or Virginia throughout employment

Benefits

Comp & perks

Potential overtime shifts as available
One holiday shift per year
Medical and dental insurance
Matching 401K
8 paid holidays
Generous paid time off plan