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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in credit management and accounts receivable processes, with a strong understanding of accounting principles. Proficient in stakeholder management and maintaining positive customer relationships while ensuring timely payments.
Highest-signal resume keywords
Credit ManagementAccounts ReceivableCustomer Relationship ManagementAccounting PrinciplesMS Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit ManagementAccounts ReceivableAccounting PrinciplesCustomer Account ManagementDebt Collection
Soft Skills
Professional Telephone EtiquetteEffective Stakeholder ManagementCustomer Relationship Building
Tools & Technologies
CRM SystemAccounting SoftwareMS ExcelFinance & OperationsHubSpotJira
Certifications & Qualifications
Bachelor’s Degree in CommerceBachelor’s Degree in AccountingBachelor’s Degree in Finance
Industry Keywords
Credit ExposureBad Debt PreventionBilling DetailsPayment TermsCustomer Support
About the role
Key responsibilities & impact- Manage the credit and collection functions at the Auckland CDB office.
- Proactively chase outstanding debts and control the level of credit exposure to customers to prevent potential bad debt.
- Maintain accurate and up-to-date customer account information, including payment terms, credit limits, billing details, contacts and account status.
- Investigate and resolve customer billing, payment and account queries in collaboration with Finance, Operations, Sales and Customer Support teams.
- Build and maintain positive customer relationships while ensuring payments are received within agreed terms.
- Report into the Accounts Receivable Lead.
Requirements
What you’ll need- Exposure to Credit/Accounts role; previous experience as a Collection Officer will be beneficial.
- Bachelor’s degree in commerce/ accounting/finance or related field is preferred.
- Strong understanding of accounting principles and credit management.
- Demonstrates confident and professional telephone etiquette when assisting customers with general enquiries.
- Intermediate skills in MS Excel to manage reporting on collections.
- Proficiency in CRM system and accounting software (Eg – Finance & operation/HubSpot/Jira) would be beneficial.
- Effective stakeholder management essential to liaise with Sales team and other departments for account request information and other queries.
Benefits
Comp & perks- Competitive salary
- Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday)
- Discounted health insurance (depending upon eligibility)
- A supportive and inclusive environment
- Career development, learning, and long-term career opportunities
- Exciting and challenging projects
- On going training and support