Scheduling Coordinator

Window Nation

. Contact recent customers by outbound phone calls and/or text messages to schedule technician appointments for in-home measurements .

Posted 10/9/2026full-timeHighland Hills • Ohio • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on scheduling and communication. Proficient in CRM systems and Microsoft Office Suite, with the ability to manage technician appointments efficiently.

Highest-signal resume keywords

Customer Support ExperienceCRM System ProficiencyMicrosoft Office Suite ProficiencyStrong Verbal And Written CommunicationDeadline-Driven Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SchedulingCRM Software UsageMapping Software FamiliarityAppointment ManagementTechnician Coordination

Soft Skills

Customer-Centric MindsetCollaborative Work StylePositive Relationship ManagementObjection HandlingAdaptability In High-Pressure Situations

Tools & Technologies

CRM SystemMicrosoft Office SuiteMapping Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer SupportIn-Home MeasurementsTechnician SchedulingEscalation ProtocolsAppointment Scheduling

About the role

Key responsibilities & impact

Contact recent customers by outbound phone calls and/or text messages to schedule technician appointments for in-home measurements
Receive inbound scheduling calls and act as liaison for customers requesting order information
Overcome customer objections and schedule measurements for the next available day
Schedule completed measurements in CRM software with relevant technician notes
Manage unscheduled customers according to defined escalation protocols
Ensure technician calendars meet standards for targeted daily measures with minimal drive time
Use mapping software to create efficient technician routes while balancing drive time and customer requests
Handle customer rescheduling requests
Maintain positive working relationships with assigned technicians and branch associates

Requirements

What you’ll need

High school Diploma or GED
2+ years of experience in a customer support role (in person or on phone)
1+ years’ experience working in an office setting with proven collaborative work style
Experienced using CRM system
Strong verbal and written communication skills
Customer-centric mind set
Proficient in Microsoft Office Suite (Outlook, Word & Excel)
Familiarity with working with maps/scheduling is a plus
Demonstrated success in deadline-driven and high-pressure environment
Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship