Account Manager, AI Agents

Wing Assistant

. Own the customer relationship and account after signing, including onboarding, adoption, renewal, and expansion .

Posted 9/17/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B Customer Success and Account Management, with a focus on customer onboarding, retention, and upselling. Proficient in software configuration, telephony systems, and effective communication with clients.

Highest-signal resume keywords

B2B Customer SuccessAccount ManagementSoftware ConfigurationRetention Target AchievementTelephony Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingAccount ManagementSoftware ConfigurationAutomationIVRCRMAPI DocumentationWebhooksUpsellingChurn Prevention

Soft Skills

Clear CommunicationWritten English ProficiencyProblem SolvingCustomer Relationship ManagementProactive Follow-Up

Tools & Technologies

LinearJiraStripeSlack ConnectNo-Code ToolsAI Automation

Industry Keywords

TelephonyHealthcare Front-OfficePractice ManagementEHRRCMStartup Experience

About the role

Key responsibilities & impact

Own the customer relationship and account after signing, including onboarding, adoption, renewal, and expansion
Manage a book of live accounts and track status, issues, unresolved items, and customer satisfaction
Run follow-ups for open items, deals, escalations, and promised callbacks
Take new customers live by setting up call forwarding, building flows, connecting supported integrations, and testing end-to-end on real records
Configure call flows, prompts, transfer settings, SMS, notifications, and other product settings
Conduct several customer calls daily for onboarding, check-ins, escalations, and retention
Identify churn risk, address past-due invoices, and close upsells
Identify repetitive back-office work suitable for future automation and document opportunities
Document recurring fixes as reusable playbooks
Manage engineering handoffs while retaining ownership of customer updates, timelines, and follow-up
Provide daily written progress reports and resolve or update open items the same day
Proactively prevent churn, document fixes, close expansion revenue, and propose back-office automation opportunities during the first 90 days

Requirements

What you’ll need

2+ years in B2B Customer Success, Account Management, or Tech Support owning a named account list
Hands-on software configuration experience with automations, IVR, phone trees, CRM, or no-code tools
Technical fluency, including reading API documentation, understanding webhooks, and self-learning new tools
Daily phone communication with clients
Proven experience carrying a retention, renewal, or upsell target
Clear, confident spoken English for live calls with US business owners and clinic staff
Full availability for live calls during US business hours
High-level written English for autonomous customer email management
Telephony experience, healthcare front-office/practice management/EHR/RCM background, startup experience, Linear/Jira/Stripe/Slack Connect familiarity, and AI automation/agent/script experience are nice-to-haves

Benefits

Comp & perks

Flexible hours, with mandatory alignment with US client working hours
Fully remote work arrangement