Assistant, Customer Success Director

Wing Assistant

. Assist with scheduling, meeting arrangements, reminders, document preparation, and other administrative needs.

Posted 11/3/2026full-timeRemote • PhilippinesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing administrative tasks, coordinating team communications, and maintaining confidentiality. Proficient in Google Workspace tools to support the Director of Customer Success effectively.

Highest-signal resume keywords

Virtual Assistant ExperienceStrong Organization SkillsAttention To DetailGoogle Workspace ProficiencyEffective Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Written CommunicationVerbal CommunicationReliabilityDiscretion

Tools & Technologies

Google WorkspaceGmailGoogle CalendarGoogle DocsGoogle SheetsDiscord

Industry Keywords

Administrative SupportMeeting CoordinationDocument PreparationTask TrackingConfidential Information Handling

About the role

Key responsibilities & impact

Assist with scheduling, meeting arrangements, reminders, document preparation, and other administrative needs.
Maintain a tracker of assignments, deadlines, and pending items; follow up with relevant team members and keep the Director of Customer Success informed.
Help coordinate requests, updates, and deliverables across teams under the Director of Customer Success.
Relay instructions accurately and confirm action items reach the right people.
Prepare meeting materials, take notes, record action items and owners, and follow up on deadlines.
Collect team updates, consolidate information into established reporting formats, and check submissions for completeness.
Keep files, trackers, contact lists, and department documents organized and up to date.
Draft routine messages, reminders, and announcements for review.
Flag requests or concerns requiring the Director of Customer Success’s attention.
Assist with special projects and other administrative or coordination tasks.

Requirements

What you’ll need

Previous experience as a Virtual Assistant, Administrative Assistant, or in a similar support role is preferred.
Good written and verbal English communication skills.
Ability to understand instructions, ask relevant questions, and apply feedback.
Strong organization, attention to detail, and reliable follow through.
Working knowledge of Google Workspace, particularly Gmail, Calendar, Docs, and Sheets.
Comfortable using Discord and learning internal systems.
Able to handle confidential employee, client, and company information with discretion.
Willing to work a schedule aligned with the CS Director and the department’s needs.