Customer Service Representative, Mandarin Bilingual

. Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records .

Posted 9/17/2026full-timeRemote • ChinaMid-LevelSenior💰 $1,000 - $1,500 per monthWebsite

Tools & technologies

CloudVoIP

Key responsibilities & impact

Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records
Prepare and review estimates, product details, pricing, and glass/order information
Send invoices and collect deposits
Follow up with customers
Coordinate approvals
Support scheduling

What you’ll need

At least 3-years proven experience as a Customer Service Representative in a B2C or B2B capacity
Excellent English and Mandarin communication skills, both written and verbal (at least B2 level)
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy and familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
USB headset with noise cancellation feature
Working webcam
Computer with at least 1.8 GHz processor and at least 4GB RAM
Main internet service speed of at least 25 Mbps cable connection
Backup internet service speed of at least 10 Mbps

Comp & perks