Customer Service Representative, Mandarin Bilingual

Wing Assistant

. Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records .

Posted 9/17/2026full-timeRemote • MalaysiaMid-LevelSenior💰 $1,000 - $1,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with proficiency in English and Mandarin, effective communication skills, and solid organizational abilities. Familiarity with CRM systems and scheduling tools is essential for managing customer inquiries and coordinating approvals.

Highest-signal resume keywords

Customer Service ExperienceB2C/B2B CommunicationEnglish and Mandarin ProficiencyCRM FamiliarityOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceEstimate PreparationInvoice ManagementSchedulingTime Management

Soft Skills

Proactive AttitudeAttention to DetailConfident Communication

Tools & Technologies

CRM SoftwareMS OfficeGoogle CalendarVoIPDesktop Sharing

Industry Keywords

B2CB2BCustomer InquiriesCommunication SkillsTech Savvy

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records
Prepare and review estimates, product details, pricing, and glass/order information
Send invoices and collect deposits
Follow up with customers
Coordinate approvals
Support scheduling

Requirements

What you’ll need

At least 3-years proven experience as a Customer Service Representative in a B2C or B2B capacity
Excellent English and Mandarin communication skills, both written and verbal (at least B2 level)
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to details
USB Headset with Noise Cancellation feature
Working Webcam
Computer with at least 1.8 GHz processor and at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps cable connection
Backup Internet Service Speed: at least 10 Mbps
Availability to work US work hours, 40 hours per week

Benefits

Comp & perks

Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay