Customer Success, Account Manager – AI Agents

Wing Assistant

. Own a book of customers and track what is live, blocked, broken, unresolved, or requiring follow-up.

Posted 9/17/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, technical troubleshooting, and AI configuration to enhance customer satisfaction and drive retention. Proficient in managing customer interactions and implementing solutions effectively while maintaining clear communication.

Highest-signal resume keywords

Customer Relationship ManagementAI ConfigurationTechnical TroubleshootingB2B Software ExperienceProficient Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer TrackingSoftware ConfigurationTroubleshootingWorkflow AutomationRetention StrategiesSaaS ImplementationAPI KnowledgeVoIP ExperienceNo-Code ToolsAutomation

Soft Skills

Strong Spoken EnglishProactive Follow-ThroughGenuine Curiosity

Tools & Technologies

TwilioDialpadRingCentralCRM SystemsWorkflow Builders

Industry Keywords

B2B SoftwareHealthcareEHRPractice ManagementRCM

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Own a book of customers and track what is live, blocked, broken, unresolved, or requiring follow-up.
Follow up on customer questions, open items, implementation blockers, engineering escalations, promised callbacks, renewals, and commercial conversations.
Take customers live by understanding workflows, configuring AI agents, connecting supported systems, and testing end-to-end.
Configure AI agents using prompts, call flows, transfer and escalation rules, knowledge, notifications, SMS, scheduling, and other product settings.
Troubleshoot issues by reproducing problems, inspecting configurations, and identifying failures before escalating.
Manage engineering handoffs with clear context and evidence while maintaining customer communication.
Verify solutions through testing before confirming resolution to customers.
Engage with customers daily across onboarding, check-ins, troubleshooting, escalations, renewals, saves, and expansions.
Recognize churn risk early and intervene when accounts are not receiving value.
Identify additional workflows, locations, teams, or processes that Central could automate.
Bring insights about repetitive AI-automatable tasks to the product team.
Document recurring problems to develop playbooks, templates, automation, or product improvements.

Requirements

What you’ll need

2+ years in a customer-facing B2B software role.
Experience owning customer relationships or accounts directly.
Strong spoken English and confidence in running customer calls independently.
Proficient written communication skills.
Experience in configuring software directly rather than only filing tickets.
Technical fluency to learn unfamiliar software, understand integrations, and troubleshoot configuration problems.
A strong system for tracking customers, promises, follow-ups, and open items.
Evidence of proactive follow-through without requiring someone to chase you.
Comfort in having retention, renewal, or expansion conversations.
Consistent availability during US business hours.
Genuine curiosity about AI and its potential to automate business operations.
Nice to have: Experience in SaaS implementation or onboarding.
Nice to have: Familiarity with workflow builders, automation, CRM, or no-code tools.
Nice to have: Knowledge of APIs, webhooks, OAuth, or integrations.
Nice to have: Experience with telephony, VoIP, call forwarding, Twilio, Dialpad, or RingCentral.
Nice to have: Background in healthcare, EHR, practice-management, or RCM.
Nice to have: Experience in early-stage startups.
Nice to have: Experience carrying retention, renewal, or upsell targets.
Nice to have: Hands-on experience building or automating processes using AI.

Benefits

Comp & perks

Competitive salary with growth opportunities.
Fully remote work environment.
Access to professional development resources.
Opportunity to work with cutting-edge AI technology.
Collaborative and inclusive company culture.
Supportive team environment encouraging learning and career advancement.
Engagement with various customer workflows and industries.