Customer Success & Account Manager – AI Agents

Wing Assistant

. Own a book of customers, maintaining awareness of their needs and status.

Posted 9/17/2026full-timeRemote • South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer account management, including onboarding, retention, and growth strategies, while effectively configuring AI agents to meet customer needs. Strong communication and organizational skills are essential for managing multiple accounts and ensuring customer satisfaction.

Highest-signal resume keywords

Customer Account ManagementAI Agent ConfigurationB2B Software ExperienceRetention and Renewal StrategiesTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Agent ConfigurationSoftware TroubleshootingAccount GrowthCustomer OnboardingDocumentation Skills

Soft Skills

Excellent Communication SkillsOrganizational SkillsProactive Problem SolvingCuriosity About AI

Industry Keywords

B2B SoftwareCustomer SatisfactionChurn Risk ManagementFeedback CollectionImplementation Calls

About the role

Key responsibilities & impact

Own a book of customers, maintaining awareness of their needs and status.
Move customer inquiries and issues forward the same day to ensure rapid resolution.
Take customers live by configuring and testing AI agents based on their workflows.
Configure AI agents personally, including prompts, flows, and escalation rules.
Troubleshoot issues independently before escalating them to engineering.
Document issues and provide clear steps for engineering handoff when necessary.
Conduct onboarding and implementation calls, ensuring customers are supported.
Identify churn risks early and proactively manage customer satisfaction.
Grow accounts by recognizing additional opportunities for automation and support.
Collect feedback from customers to help shape future product development.
Document recurring problems into playbooks or templates for future reference.

Requirements

What you’ll need

2+ years in a customer-facing B2B software role with direct ownership of customer accounts.
Excellent spoken and written English communication skills.
Experience configuring software independently.
Strong technical aptitude to learn and troubleshoot new software.
Proven ability to follow through on tasks without needing constant reminders.
Organizational skills to manage multiple accounts effectively.
Experience in retention, renewal, and account growth conversations.
Genuine curiosity about AI and its applications in business.
Able to work during US business hours.

Benefits

Comp & perks

Fully remote work environment with a focus on performance and results.
Opportunity to work with cutting-edge AI technology and contribute to its development.
Collaborative team culture that promotes learning and growth.
Professional development opportunities to enhance your skills.
Engagement with a diverse team across various countries.
Competitive compensation package based on experience.