Customer Success, Account Manager – AI Agents

Wing Assistant

. Own a book of customers and monitor live, blocked, broken, unresolved, at-risk, and growth-opportunity items .

Posted 9/17/2026full-timeRemote • MalaysiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer accounts, configuring AI agents, and troubleshooting software issues. Strong ability to communicate customer needs and provide feedback to enhance product offerings.

Highest-signal resume keywords

Customer Account ManagementAI Agent ConfigurationTroubleshooting Configuration IssuesRetention and Expansion ConversationsWorkflow Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

B2B Software ExperienceSoftware ConfigurationTechnical TroubleshootingRetention StrategiesAI Applications in BusinessNo-Code ToolsAPIsTelephony SystemsEHR SystemsProject Automation

Soft Skills

Excellent CommunicationStrong Follow-ThroughOrganizational SkillsGenuine Curiosity

Tools & Technologies

TwilioRingCentral

Industry Keywords

Healthcare OperationsCustomer RetentionCustomer ExpansionStartup Experience

About the role

Key responsibilities & impact

Own a book of customers and monitor live, blocked, broken, unresolved, at-risk, and growth-opportunity items
Act quickly on customer questions, open items, implementation blockers, engineering escalations, and commercial conversations
Take customers live by understanding workflows, configuring AI agents, connecting systems, and testing end to end
Configure AI agents using prompts, flows, transfer and escalation rules, and other product settings
Troubleshoot configuration issues, reproduce problems, inspect configurations, and fix issues independently
Provide engineering with reproduction steps, customer impact, and urgency when escalating
Personally verify solutions before informing customers of fixes
Conduct onboarding, troubleshooting, and expansion calls
Identify churn risks and protect revenue
Identify additional workflows or processes that Central can automate to grow accounts
Provide product feedback on recurring problems
Create playbooks and templates from recurring problems
Communicate customer needs to the product team and help shape future service iterations

Requirements

What you’ll need

2+ years in a customer-facing B2B software role
Experience managing customer accounts independently
Excellent spoken and written English
Experience configuring software independently
Strong technical comfort to troubleshoot configuration issues
Extremely strong follow-through
Organized to track the status of all important accounts
Experience with retention, renewal, and expansion conversations
Genuine curiosity about AI and its applications in business
Able to work US business hours consistently
Background in workflow builders or no-code tools
Familiarity with APIs or third-party integrations
Experience with telephony systems like Twilio or RingCentral
Knowledge of healthcare operations or EHR systems
Startup experience with changing priorities
Experience with retention or upsell targets
Experience building or automating projects using AI

Benefits

Comp & perks

Fully remote work environment
Opportunity to work with cutting-edge AI technology
Professional development and growth opportunities
Collaborative and dynamic company culture
Exposure to diverse customer workflows and industry challenges
Contribute directly to product development based on customer feedback