Customer Success Coach – Trainer

Wing Assistant

. Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management .

Posted 10/8/2026full-timeMakati • PhilippinesMid-LevelSenior💰 ₱50,000 - ₱70,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coaching and mentoring Customer Success Managers to enhance customer satisfaction and retention, utilizing quality assurance practices and performance analysis. Proficient in developing tailored coaching plans and delivering effective training sessions in a hybrid work environment.

Highest-signal resume keywords

Coaching Customer Success ManagersQuality AssurancePerformance Coaching ToolsExcellent Communication SkillsTraining Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Coaching PlansQuality ReviewsPerformance MetricsFeedback DeliveryTraining SessionsCoaching DocumentationPerformance AnalysisCustomer Relationship Management

Soft Skills

Facilitation SkillsMentoring Skills

Tools & Technologies

CRMsCoaching Tools

Industry Keywords

Customer Success ManagementBPO TrainingClient-Facing Experience

About the role

Key responsibilities & impact

Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
Conduct quality reviews on customer interactions, including calls, emails, and task updates
Develop and deliver coaching plans tailored to individual performance metrics and team goals
Collaborate with leadership on team skill development, training needs, and continuous improvement
Lead training sessions and skill refreshers to reinforce best practices and performance standards
Maintain standardized coaching documentation and feedback tools
Track, report, and analyze coaching effectiveness and performance trends

Requirements

What you’ll need

Experience coaching Customer Success Managers, Account Managers, or similar roles
Solid foundation in quality assurance and structured feedback delivery
Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
Excellent communication, facilitation, and coaching skills
Familiarity with CRMs and performance coaching tools
Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
Must present original coaching/training materials during the hiring process
Must conduct a live mock training simulation
Must present a self-made presentation deck on “What is a Customer Success Manager?” and “How to Be a Successful CSM”