Customer Success Engineer – AI Agents

Wing Assistant

. Configure AI agents, prompts, and workflows to meet customer specifications .

Posted 9/17/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring AI agents and workflows to enhance customer success, with a strong focus on problem-solving, effective communication, and customer relationship management. Proven ability to manage multiple accounts while ensuring customer retention and satisfaction.

Highest-signal resume keywords

Customer Success ExperienceAI Technologies FamiliarityProblem-Solving SkillsCRM Software ExperienceIntegration Processes Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Agent ConfigurationWorkflow ManagementTechnical TroubleshootingAPI Functionality KnowledgePerformance Review Management

Soft Skills

Effective CommunicationOrganizational SkillsAttention to DetailIndependent Work CapabilityCustomer Relationship Management

Tools & Technologies

CRM SoftwareAI Platforms

Industry Keywords

Customer Retention StrategiesTechnical SupportStartup Environment Experience

About the role

Key responsibilities & impact

Configure AI agents, prompts, and workflows to meet customer specifications
Reproduce customer-reported problems and diagnose configuration issues
Test fixes end to end to ensure a seamless customer experience
Communicate effectively with customers regarding their needs and updates
Follow through on customer inquiries and support requests
Maintain account health through regular check-ins and performance reviews
Focus on customer retention and expansion strategies
Ensure same-day movement on urgent customer requests and issues
Facilitate independent customer go-live by Day 7
Collaborate with integration engineers for any custom API needs
Document all customer interactions and technical configurations for future reference

Requirements

What you’ll need

Proven experience in customer success or a similar role
Technical aptitude with a strong understanding of AI agents and workflows
Excellent communication skills and ability to work directly with customers
Strong problem-solving skills with the ability to diagnose and troubleshoot issues
Ability to work independently and manage multiple customer accounts
Experience in a technical support or engineering role is a plus, but coding is not required
Willingness to work during US business hours
Strong organizational skills and attention to detail
Familiarity with AI technologies and platforms
Experience in customer relationship management (CRM) software
Background in a technical field such as engineering or IT
Knowledge of integration processes and custom API functionalities
Previous experience in a fast-paced startup environment

Benefits

Comp & perks

Opportunity to work in a cutting-edge field with AI technologies
Professional development and growth opportunities within the company
Collaborative and supportive team environment
Engagement with diverse customer accounts
Chance to influence customer success strategies and practices
Remote work flexibility, allowing you to work from anywhere in South Africa