Customer Success Manager

Wing Assistant

. Own the customer journey post-signing, including onboarding, configuration, and adoption.

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on onboarding, retention, and expansion within customer accounts. Proficient in utilizing CRM tools and understanding technical concepts for effective software configuration and troubleshooting.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSaaS Products ExperienceAPI IntegrationsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingConfiguration ManagementTroubleshootingCustomer Success MetricsTechnical Documentation

Soft Skills

Interpersonal SkillsCommunication SkillsProactive ApproachSelf-StarterCommercial Acumen

Tools & Technologies

Customer Relationship Management (CRM) ToolsSupport Software

Industry Keywords

Customer JourneyExpansion OpportunitiesRemote Working EnvironmentCustomer RetentionCustomer Adoption

About the role

Key responsibilities & impact

Own the customer journey post-signing, including onboarding, configuration, and adoption.
Identify and close expansion opportunities within existing customer accounts.
Proactively manage customer issues, ensuring resolution on the same day they arise.
Conduct regular follow-ups and updates with customers to keep them informed of progress and solutions.
Utilize accelerated ramping timelines for customer go-lives, ensuring independent operations by Day 7.
Collaborate with integration engineers for custom API or integration needs while maintaining customer focus.
Track open items and ensure timely follow-through to drive customer success.
Provide hands-on support for configuration and troubleshooting tasks as needed.
Manage customer onboarding, retention, and renewal processes.
Collaborate with various stakeholders to ensure customers achieve desired outcomes.

Requirements

What you’ll need

Proven experience in customer success, account management, or a similar role.
Exceptional interpersonal and communication skills, both verbal and written.
Strong problem-solving abilities and a proactive approach to customer issues.
Commercial acumen to identify expansion opportunities and drive revenue growth.
Ability to work independently and manage multiple customer accounts effectively.
Familiarity with customer relationship management (CRM) tools and support software.
Understanding of technical concepts related to software configuration and troubleshooting.
A self-starter with a strong sense of urgency and commitment to customer success.
Experience with SaaS products and customer success metrics.
Knowledge of customer onboarding best practices.
Familiarity with API integrations and technical documentation.
Previous experience in a remote working environment.
Industry-specific knowledge relevant to our product offerings.

Benefits

Comp & perks

Fully remote work environment with the flexibility to work from anywhere in the US.
Opportunities for professional development and growth within the company.
Collaboration with a dedicated and passionate team focused on customer success.
Access to the latest tools and technologies to support your work.
Engaging company culture that values innovation and teamwork.