Customer Success Manager, AI Agents

Wing Assistant

. Own the customer relationship and account after signing, including onboarding, adoption, renewal, and expansion .

Posted 9/17/2026full-timeRemote • SerbiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Customer Success and Account Management, with a strong focus on customer onboarding, retention, and upselling. Proficient in software configuration, automation, and effective communication with clients in a telephony and healthcare context.

Highest-signal resume keywords

B2B Customer SuccessAccount ManagementSoftware ConfigurationRetention Target AchievementTelephony Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ConfigurationAutomationIVRPhone TreesCRMAPI Documentation ReadingWebhook UnderstandingNo-Code ToolsCustomer OnboardingUpselling

Soft Skills

Clear CommunicationConfident Spoken EnglishHigh-Level Written English

Tools & Technologies

LinearJiraStripeSlack Connect

Industry Keywords

B2BCustomer SuccessTelephonyHealthcarePractice ManagementStartup ExperienceAI Automation

About the role

Key responsibilities & impact

Own the customer relationship and account after signing, including onboarding, adoption, renewal, and expansion
Manage a book of live accounts, tracking status, issues, customer sentiment, and unresolved items
Run follow-ups on open items, deals, escalations, and promised callbacks
Take new customers live by setting up call forwarding, building flows, connecting supported integrations, and testing end to end
Configure call flows, prompts, transfer settings, SMS, notifications, and other product settings
Handle several customer calls per day, including onboarding, check-ins, escalations, and retention saves
Identify churn risk, work past-due invoices, and close upsells
Identify repetitive back-office work and propose automation opportunities
Document recurring fixes as reusable playbooks
Manage engineering handoffs while retaining ownership of customer updates, timelines, and follow-up
Post daily written progress reports and resolve or update open items the same day

Requirements

What you’ll need

2+ years in B2B Customer Success, Account Management, or Tech Support owning a named account list
Hands-on software configuration experience with automations, IVR, phone trees, CRM, or no-code tools
Ability to read API documentation, understand webhooks, and self-learn new tools
Daily phone communication with clients
Proven experience carrying a retention, renewal, or upsell target
Clear, confident spoken English for live calls with US business owners and clinic staff
Full availability for live calls during US business hours
High-level written English for autonomous customer emails
Telephony experience, healthcare/practice-management background, startup experience, familiarity with Linear, Jira, Stripe, and Slack Connect, and AI automation experience are nice-to-haves

Benefits

Comp & perks

Flexible hours
Fully remote work
Remote-work availability across multiple hiring regions